IT Manager

About the Role
We are looking for a highly experienced, hands-on IT Manager to lead a team of 10 professionals — comprising
Solution Architects and IT Engineers — in delivering and maintaining a robust, secure, and scalable technology
infrastructure. This is not a purely strategic role; the ideal candidate will be equally comfortable driving team
delivery as they are rolling up their sleeves to troubleshoot complex infrastructure issues, review architectural
decisions, and actively contribute to technical execution.
You will be the bridge between leadership and technical teams, owning the full lifecycle of IT infrastructure
including on-premises data centres, cloud environments, enterprise systems, and developer tooling. Your team
will count on your deep technical expertise, steady leadership, and clear prioritisation to keep critical systems
running and evolving.
Key Responsibilities
Team Leadership & Management
• Lead, mentor, and manage a team of 10 — including Solution Architects and IT Engineers — setting
clear goals, managing workloads, and conducting regular performance reviews.
• Act as a hands-on technical lead: actively participate in design reviews, incident resolution, and
implementation alongside the team.
• Define team processes, standards, and best practices for infrastructure delivery and operations.
• Foster a culture of ownership, continuous improvement, and collaboration.
• Coordinate cross-functional efforts with development, security, and business stakeholders.
Server Infrastructure & Upgrades
• Plan, schedule, and oversee server upgrades, OS patching, and hardware refresh cycles across
physical and virtual environments.
• Manage VMware / Hyper-V / bare-metal server environments ensuring high availability and
performance.
• Lead data centre migrations including rack planning, cabling, network reconfiguration, and cutover
execution.
• Define and enforce patching policies; track compliance and remediation for all server assets.
• Conduct capacity planning and performance tuning for server infrastructure.
Cloud Infrastructure Management
• Own and manage cloud environments across AWS, Azure, or GCP — including compute, storage,
networking, and IAM.
• Lead cloud infrastructure provisioning using IaC tools such as Terraform, Ansible, or CloudFormation.
• Optimise cloud spending through rightsizing, reserved instances, and architectural reviews.
• Enforce cloud security policies, access controls, and compliance requirements.
• Drive cloud adoption initiatives in collaboration with architects and engineering teams.
Disaster Recovery (DR) Setup & Management
• Design, implement, and test Disaster Recovery and Business Continuity plans for critical infrastructure
and services.
• Define and enforce RTO/RPO targets; conduct regular DR drills and tabletop exercises.
• Set up and manage replication, failover, and backup solutions (e.g., Veeam, Azure Site Recovery,
AWS DR).
• Maintain DR documentation and ensure all team members are trained on runbooks.
Active Directory Migration
• Lead end-to-end Active Directory migrations — including domain consolidations, forest trusts, and
Azure AD / Entra ID integrations.
• Manage AD schema upgrades, GPO rationalisation, and DNS/DHCP transitions.
• Oversee identity governance, user provisioning, and privileged access management.
• Coordinate with security teams to harden AD environments and remediate vulnerabilities.
CI/CD Pipelines & DevOps
• Build, manage, and optimise CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions,
or Azure DevOps.
• Collaborate with development teams to standardise pipeline templates, enforce code quality gates,
and improve deployment velocity.
• Manage containerised workloads on Kubernetes (AKS, EKS, or self-managed) and container
registries.
• Support infrastructure-as-code adoption and GitOps practices across the organisation.
Server Deployments
• Oversee automated and manual server deployments across development, staging, and production
environments.
• Maintain deployment runbooks, change management procedures, and release scheduling.
• Ensure zero-downtime deployment strategies (blue/green, canary, rolling updates) are implemented
where required.
Web Server Management & Monitoring
• Manage web server infrastructure including Apache, Nginx, IIS — including configuration, SSL/TLS
certificates, and load balancer integration.
• Implement and maintain monitoring, alerting, and observability stacks (e.g., Prometheus, Grafana,
Datadog, Nagios, or ELK).
• Define SLAs for web services and ensure uptime, response time, and availability targets are
consistently met.
• Troubleshoot performance degradation, service outages, and security incidents on web servers.
• Review and optimise web server configurations for performance, security, and scalability.
Qualifications & Experience
Required
• 10+ years of experience in IT infrastructure, systems engineering, or operations roles.
• 3+ years in a people management or team lead capacity, overseeing technical staff.
• Deep hands-on expertise in Windows Server, Linux (RHEL/Ubuntu/CentOS), and virtualisation
platforms.
• Proven experience delivering cloud infrastructure projects on AWS, Azure, or GCP.
• Strong background in Active Directory, Group Policy, DNS, DHCP, and identity management.
• Experience designing and executing Disaster Recovery solutions with documented RTO/RPO
outcomes.
• Hands-on experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps) and
containerisation (Docker, Kubernetes).
• Proficiency with IaC tools: Terraform, Ansible, or equivalent.
• Solid experience managing web servers (Apache, Nginx, IIS) and monitoring platforms.
• Experience leading or contributing to data centre migration projects.