IT Manager (Infosec and Compliance)

ROLES AND RESPONSIBILITIES:

• Oversee enterprise security systems, detect and respond to security incidents, and protect company assets through security strategies and monitoring controls.
• Perform vulnerability assessments, penetration testing (VAPT), monthly patching, and implement security tools such as JumpCloud MDM, firewalls, and antivirus solutions.
• Implement and maintain security policies, conduct security awareness sessions and phishing campaigns, and ensure ISO 27001 compliance and recertification.
• Diagnose and troubleshoot advanced technical issues across Windows and macOS, including hardware, software, networking, and user account support.
• Set up devices for new joiners, manage IT assets, administer SaaS tools, customise desktop applications, and maintain technical documentation.
• Procure hardware and software, manage vendor relationships, and provide remote and on-site technical support.
• Drive IT and cybersecurity strategy, advise senior leadership, collaborate with cross-functional teams, monitor KPIs, and mentor team members on security best practices.

SKILLS AND COMPETENCIES:

• 5+ years of experience in IT Administration, System Security, Desktop Support, or Technical Support.
• Strong expertise in Windows and macOS administration, advanced troubleshooting, networking, and endpoint security.
• Hands-on experience with JumpCloud, Sophos, MDM solutions, VAPT, Google Workspace, Slack, Notion, Keka, and authentication tools.
• Good understanding of data protection, data security, GDPR, and ISO 27001 security practices.
• Excellent analytical, problem-solving, communication, presentation, and documentation skills with the ability to explain technical concepts to non-technical users.

SPECIAL REQUIREMENTS FOR THE ROLE:

• Bachelors or Master’s degree in Information Systems, Computer Science, or a related technical field.
• Certifications in Microsoft, Linux, Cisco, or similar technologies are an added advantage.
• Experience working in an ISO 27001-certified organisation with knowledge of compliance and audit processes.
• Ability to work effectively with cross-functional and international teams in a fast-paced environment.