IT Manager - Hotel/Resort

We are seeking an experienced and hands-on IT Manager to lead the technology operations for a prestigious hotel/resort client. This is a critical leadership role responsible for ensuring the stability, security, and efficiency of all IT systems that underpin a world-class guest experience. Based full-time and on-site in Bogmalo, you will be the primary technology leader, overseeing everything from network infrastructure to guest-facing systems. Success in this position means creating a seamless and secure technological environment that enhances operational excellence and supports the hotel's strategic objectives. This role is perfect for a proactive problem-solver who thrives on managing the complete IT landscape of a dynamic hospitality environment.

Key Responsibilities

• Manage the entire IT infrastructure, including servers, hardware, and software systems.
• Oversee the daily operation and maintenance of Property Management Systems (PMS) and Point of Sale (POS) systems.
• Administer and secure the local area network, Wi-Fi, and all communication systems.
• Lead vendor relationships, negotiating contracts and ensuring service level agreements are met.
• Ensure full compliance with PCI DSS standards and other data security regulations.
• Implement and maintain robust IT security measures to protect guest and company data from threats.
• Direct the IT support team to provide timely and effective technical assistance to all staff.
• Develop and execute IT strategies that align with the hotel's business goals and enhance guest services.

Required Skills and Qualifications

• Proven experience in IT Infrastructure Management, ideally within a hotel or resort environment.
• Expertise with industry-standard Property Management Systems (PMS) and POS Systems.
• Strong skills in Network Administration, including configuration, monitoring, and troubleshooting.
• Demonstrated experience in Vendor Management and negotiating with technology suppliers.
• In-depth knowledge of PCI DSS Compliance and data protection principles.
• Excellent understanding of IT Security best practices and threat mitigation.
• Experience in IT Support Management and leading a technical support team.

If you are a skilled IT leader with a passion for the hospitality industry, we encourage you to apply. This is a unique opportunity to take full ownership of the technology function at a premier resort and make a tangible impact on its success.