IT Manager - Data & Analytics Platform Operations - Remote

Job Posting Title

IT Manager - Data Analytics Platform Operations - Remote

Job Summary

The Manager, Data Analytics Platform Operations is responsible for the leadership, governance, operational excellence, and continuous improvement of enterprise data, analytics, reporting, integration, and data platform technologies. This role oversees day-to-day platform operations, service delivery, team management, capacity planning, and strategic platform modernization initiatives to ensure reliable, secure, and scalable services that support business objectives. The Manager partners with IT and business leaders, architecture, engineering, infrastructure, cloud, security, and vendors to align platform strategy with organizational priorities while driving efficiency, adoption, innovation, and business value.

This role combines people leadership, technical expertise, governance, and strategic planning to ensure platform stability, compliance, modernization, and long-term sustainability.

Responsibilities

• Platform Operations Service Delivery: Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms.
• Platform Operations Service Delivery: Ensure platform availability, performance, reliability, supportability, and scalability.
• Platform Operations Service Delivery: Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards.
• Platform Operations Service Delivery: Manage incident response, problem management, root cause analysis, and operational recovery activities.
• Platform Operations Service Delivery: Oversee platform upgrades, patching, maintenance planning, release management, and environment governance.
• Platform Operations Service Delivery: Implement operational best practices for observability, monitoring, resilience, and service management.
• Platform Operations Service Delivery: Ensure compliance with enterprise security, regulatory, audit, and operational standards.

• Governance, Intake Portfolio Management: Manage demand intake processes, work prioritization, resource allocation, and operational planning.
• Governance, Intake Portfolio Management: Establish governance frameworks, platform standards, documentation, controls, and operational procedures.
• Governance, Intake Portfolio Management: Monitor risks, issues, dependencies, and mitigation plans across supported platforms.
• Governance, Intake Portfolio Management: Provide transparent executive reporting and operational performance updates.
• Governance, Intake Portfolio Management: Partner with stakeholders to define priorities that align platform investments with business goals. Support capacity planning and workforce management to meet current and future business needs.

• Team Leadership Talent Development: Lead and develop a team of engineers, administrators, platform specialists, and support personnel. Create a productive, collaborative, and inclusive work environment that promotes innovation and accountability.
• Team Leadership Talent Development: Establish clear objectives, performance expectations, and career development plans.
• Team Leadership Talent Development: Manage staffing, succession planning, and professional development initiatives. Coach, mentor, and evaluate team members using standardized performance metrics and feedback processes.
• Team Leadership Talent Development: Lead teams through changing priorities, large-scale initiatives, and modernization programs.

• Stakeholder Vendor Management: Build strong partnerships with business leaders, product teams, and technology stakeholders.
• Stakeholder Vendor Management: Facilitate engagement with internal and external customers to improve platform adoption, user experience, and service outcomes.
• Stakeholder Vendor Management: Collaborate with cloud, infrastructure, data engineering, security, architecture, and automation teams.
• Stakeholder Vendor Management: Serve as the primary operational escalation point for platform-related issues and service improvements.
• Stakeholder Vendor Management: Communicate platform roadmaps, operational status, risks, and modernization progress to leadership.

• Strategy, Modernization Continuous Improvement: Support enterprise cloud transformation and data platform modernization initiatives.
• Strategy, Modernization Continuous Improvement: Identify opportunities to automate operational processes and improve service efficiency.
• Strategy, Modernization Continuous Improvement: Drive implementation of tools, methodologies, and practices that enhance platform reliability and productivity.
• Strategy, Modernization Continuous Improvement: Develop operational analytics and performance reporting to support data-driven decision making.
• Strategy, Modernization Continuous Improvement: Align platform strategy with organizational goals, industry best practices, compliance requirements, and emerging technologies.
• Strategy, Modernization Continuous Improvement: Champion innovation and continuous improvement across the Data Analytics ecosystem.

• Financial Operational Accountability: Manage budgets, vendor spend, licensing costs, and operational expenses associated with supported platforms.
• Financial Operational Accountability: Monitor resource utilization and ensure effective allocation of people, technology, and financial resources.
• Financial Operational Accountability: Ensure accountability for operational outcomes, platform investments, and modernization initiatives.
• Financial Operational Accountability: Support business case development and planning for future platform enhancements and strategic investments.

Other duties as assigned

Minimum Qualifications

• Bachelor s degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
• 6 years of years of Information Technology experience supporting enterprise data, analytics, business intelligence, integration, or data platform technologies
• 2 years of leadership/people management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Strong understanding of:
• Business Intelligence and Analytics platforms
• Data Integration and ETL technologies
• Data Warehousing and Cloud Data Platforms
• Incident, Change, and Problem Management
• Operational Governance and Compliance Controls

• Excellent communication and stakeholder management skills to bridge technical and non-technical teams
• Strong problem-solving and business analysis capabilities
• Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives
• Strong leadership and interpersonal skills, fostering collaboration in fast-paced, changing environments
• Minimal travel on an as needed basis

Preferred Qualifications

• Experience with enterprise data and analytics ecosystems such as Big Query, Looker, Tableau, Power BI, Cognos, Informatica, DataStage, SnapLogic, Qlik Replicate, Denodo, SAS, or similar platforms.
• Experience leading cloud migration, platform modernization, and transformation initiatives.
• Experience with DevOps, CI/CD