IT Level 2 Support Engineer

Greetings from Embee Software!

Please be informed that we are actively seeking for a IT Level 2 Support Engineer for our Delhi office. Here, I am enclosing more details about the organization and job role. Kindly go through the details share and let me know if would like to apply for it.

Job Description: IT Level 2 Support Engineer

Location: DELHI

Job Type: Full-Time / 9:30 to 6:30

Experience Level: 2–4 years

Reports To: IT Manager

Key Responsibilities

• Provide Level 2 support for laptops, printer, software, Audio Video and network-related small ongoing issues.
• Troubleshoot escalated technical issues from the Service Desk and provided timely resolution.
• Support Microsoft Windows, Mac OS, and mobile device platforms (iOS/Android).
• Basic knowledge and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Basic knowledge of user account management in Azure Active Directory, Microsoft 365, and other internal systems.
• Basic knowledge of Security tools like Zscaler, crowdstrike, Zoho, TeamViewer etc.
• Install, configure, and maintain end-user hardware and software.
• Document incidents, problems, and resolutions within the ITSM platform.
• Collaborate with L3 teams or vendors for unresolved issues.
• Participate in IT projects including deployments, upgrades, and migrations.
• Follow IT policies, procedures, and security guidelines.
• Maintain knowledge base articles and user documentation.
• Provide guidance and mentorship to L1 team members when needed.
  
  

Required Skills & Qualifications

• 2–3 years of experience in a similar IT support role.
• Strong troubleshooting skills in Windows 10/11, Microsoft 365, and common business applications.
• Basic Azure Active Directory, DNS, DHCP, and Group Policy.
• Basic knowledge of networking basics (TCP/IP, VPN, LAN/WAN).
• Basic understanding of service desk processes and ticketing systems.
• Excellent communication and interpersonal skills.
  
  

Preferred Qualifications

• Any Relevant Computer Hardware networking certifications
• Familiarity with endpoint security tools (e.g., antivirus, EDR, Zsclaer etc).
  
  

Soft Skills

• Strong Communication service orientation
• Logical thinker with attention to detail
• Ability to work independently and collaboratively
• Eagerness to learn and grow within the IT team
  
  

About Us

35+ Years | 800+ Employees | 3000+ Customers | 25+ National & Global Awards

Embee is a frontrunner in the technology services industry. With expertise built over decades, Embee seeks to make IT easier for organizations. From enterprises to start-ups, our customers are our partners, whom we help to achieve business outcomes by leveraging technology. Over the years, Embee has also become the leading Cloud solution provider with one of the highest Cloud mix and active Cloud usage in India. Till date, it has migrated over 500+ customers and 300,000+ users to the Cloud.

Embee's story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it's how we feel about everyone who works with us. Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to take them through to reality.

Click here to know more about us.

LinkedIn Page : https://www.linkedin.com/company/embee-software-pvt--ltd/

Location: New Delhi - EMBI, New Delhi, Delhi, India