IT Infrastructure

Role & responsibilities:

• Will be responsible for overall system and infrastructure availability (including data, voice and video) to all end-users and for timely escalation to central team.
• Ensure usage and governance of various systems like IT Helpdesk, Asset management, Service Portal in view of ITIL framework-based processes. 
• Responsible for managing outsourced IT support Team and ensuring service delivery and SLA are complied with.
• To provide technical support, guidance and supervision to local IT Support team and to ensuring required service levels are met.
• Ensure proper IT asset management, maintenance of IT inventory, life cycle management and related documentation.
• Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
• To work in coordination with central IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, internal applications.
• IT solutions like NextGen Antivirus, Endpoint Detection and Response (EDR), Data leak protection (DLP), Unified Endpoint Management / Mobile Device Management (UEM/MDM) 
• Office 365 Management
• Video Surveillance (CCTV) implementation and maintenance, VMS administration and support
• Audio/Video setup – implementation and maintenance
• Catering to IT Infrastructure related requirements like - Data, Voice, AV, CCTV requirements at existing or upcoming offices.
• Will be responsible for ensuring required documentation and audit related requirements pertaining to ISMS, IMS, BSC audits 
• Maintain documentation and process control related to IT audits.
• E-waste management