IT Infrastructure Tech Debt Service Owner

CONTRACT OPPORTUNITY

IT Infrastructure Tech Debt Service Owner

6-Month Contract

Role Overview
We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Details Duration 6 months Work arrangement Remote Engagement type Contract Primary focus IT Infrastructure Tech Debt service ownership and service management Key Responsibilities

Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.

Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.

Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.

Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.

Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.

Assist with service strategy, design, transition, operations, and lifecycle activities.

Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.

Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.

Prepare clear communications for service releases, changes, performance updates, and improvement activities.

Required Qualifications

3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.

Working knowledge of ITIL practices and service management principles.

Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.

Experience coordinating work across technical teams and business stakeholders.

Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.

Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment with limited supervision.

Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Preferred Qualifications

ITIL Foundation certification or equivalent practical experience.

Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.

Experience working in a managed services, enterprise infrastructure, or shared-services environment.

Familiarity with Agile delivery methods and DevOps practices.

Preferred Skills

Practical experience with technology lifecycle and end of life management.

Experience with technical debt management.

Understanding of software currency and N-x governance.

Cloud resource lifecycle knowledge.

Skills with remediation and automation.

Deep knowledge of vendor extended support.

Experience with metrics, reporting and analytics.

Measures of Success

Assigned services consistently meet agreed service levels and operational targets.

Service reporting, documentation, risks, and improvement actions are accurate and current.

Stakeholders receive timely, clear communications and issues are coordinated through resolution.

Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.

Core Competencies

Customer focus | Collaboration | Communication | Problem solving | Adaptability | Accountability

CONTRACT OPPORTUNITY

IT Infrastructure Tech Debt Service Owner

6-Month Contract

Role Overview
We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Details Duration 6 months Work arrangement Remote Engagement type Contract Primary focus IT Infrastructure Tech Debt service ownership and service management Key Responsibilities

Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.

Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.

Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.

Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.

Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.

Assist with service strategy, design, transition, operations, and lifecycle activities.

Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.

Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.

Prepare clear communications for service releases, changes, performance updates, and improvement activities.

Required Qualifications

3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.

Working knowledge of ITIL practices and service management principles.

Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.

Experience coordinating work across technical teams and business stakeholders.

Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.

Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment with limited supervision.

Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Preferred Qualifications

ITIL Foundation certification or equivalent practical experience.

Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.

Experience working in a managed services, enterprise infrastructure, or shared-services environment.

Familiarity with Agile delivery methods and DevOps practices.

Preferred Skills

Practical experience with technology lifecycle and end of life management.

Experience with technical debt management.

Understanding of software currency and N-x governance.

Cloud resource lifecycle knowledge.

Skills with remediation and automation.

Deep knowledge of vendor extended support.

Experience with metrics, reporting and analytics.

Measures of Success

Assigned services consistently meet agreed service levels and operational targets.

Service reporting, documentation, risks, and improvement actions are accurate and current.

Stakeholders receive timely, clear communications and issues are coordinated through resolution.

Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.

Core Competencies

Customer focus | Collaboration | Communication | Problem solving | Adaptability | Accountability