It Infrastructure Support Engineer

Infrastructure Operations

• Manage day-to-day operations of IT infrastructure, including servers, networks, storage, cloud platforms, and end-user connectivity
• Ensure high availability and performance of IT systems through proactive monitoring and maintenance.
• Manage LAN, WAN, Wi-Fi, internet connectivity, and server room infrastructure.
• IT Infrastructure Project Management
• Monitor service delivery against agreed SLAs and KPIs.
• Manage relationships with infrastructure providers, telecom vendors, and system integrators.
• Review vendor performance and drive service improvements.
• Maintain infrastructure documentation, SOPs, network diagrams, and architecture standards.
• Manage cloud infrastructure (Azure/GCP) and on-premise environments.
• Support vulnerability remediation, infrastructure hardening, and security audits.

Project Management

• Design and implement short- and long-term IT Infrastructure Projects.
• Coordinating with multiple internal and external stakeholders
• Practice IT Infrastructure management, including maintenance of the IT inventory, life cycle management and related documentation for a greenfield project.
• Scope preparation after evaluating the requirements.
• prepare /validate Service level agreements with vendors.
• Establish and maintain regular written and in-person communications with the vendors, third-party executives, decision-makers, stakeholders, department heads, and end users

Experience

• 10 years of experience in managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Exceptional knowledge of IT Infrastructure services contains network, server, printing, wireless ,firewall ,RFID ,Manufacturing systems termination ,barcode scanner etc
• Excellent knowledge of cloud , VM and hypervisor including Active Directory, Group Policies, Core Switching/Routing, SSL/IPSec, , Virtualization, Business Continuity, Disaster Recovery.etc
• Experience in barcode scanner /RFID or other barcode solutions
• Experience in building conference /meeting rooms will be an added advantage
• Good Communication and Problem solving Skills

Interested Candidates can share their CV on [email removed]