It Infrastructure Manager

Job Title: IT Infrastructure Manager

Location: Lower Parel, Mumbai (Corporate Office) | Experience: 7-10 years

Role Summary:

We are looking for a hands-on IT leader to set up, run and govern the complete IT environment at our Corporate Office. About 80% of the role is building and operating systems and processes; about 20% is ideation, i.e. evaluating new tools, proposing improvements and shaping the IT roadmap. The role also owns the creation and enforcement of IT policies and governance for the entire company.

Role & Responsibilities:

1. IT Infrastructure Setup and Management

• Design, set up and manage servers, storage, LAN/WAN, Wi-Fi, VPN and firewall at the Corporate Office
• Administer Microsoft 365, Active Directory, email and file servers
• Own backup, disaster recovery and business continuity (BCP/DR) planning and testing
• Plan and execute infrastructure upgrades, migrations and new initiatives

2. IT Policies and Governance

• Develop, document and maintain IT policies: acceptable use, access control, data protection, password, BYOD/MDM, backup, incident response and vendor management
• Build the IT governance framework for the whole company: roles, approvals, controls and review cycles
• Enforce policy compliance, run periodic reviews and lead IT audits
• Report IT risks and compliance status to management

3. IT Process Management

• Define and run IT processes: helpdesk, incident, change, asset and access management, and user onboarding/offboarding
• Apply ITIL-aligned practices with clear SLAs
• Maintain IT documentation, SOPs and network diagrams

4. Security

• Implement endpoint security, antivirus, encryption and patch management
• Manage Mobile Device Management (MDM) for company devices
• Manage access control, privileged access and CCTV/biometric integration

5. Service, Vendors and Team

• Lead the IT support team and ensure SLA adherence
• Manage vendors (ISP, hardware, software, AMC partners), IT procurement and license management
• Monitor uptime, performance and cost; drive optimization

6. Ideation and Improvement

• Evaluate and recommend new tools, automation and security improvements
• Propose and pilot initiatives that improve efficiency, user experience and cost

Preferred Candidate Profile:

• Strong hands-on skills in Windows Server, Active Directory, M365, networking and firewalls
• Experience with backup solutions, MDM, endpoint security and CCTV/biometric integration
• Proven experience drafting IT policies and SOPs and implementing governance and controls
• Knowledge of ITIL and security best practices
• Team management, vendor negotiation and clear written communication
• Qualification: BE / BTech / MCA or equivalent. Certifications such as CCNA, MCSE/MCSA, ITIL or CISA/ISO 27001 are preferred

Key Performance Indicators (KPIs):

• System uptime above 99.9%
• Issue resolution within SLA
• Zero major security incidents
• Audit compliance and policy coverage (all key IT policies documented, approved and reviewed on schedule)
• Timely delivery of infrastructure projects