It Infrastructure Manager

Role & responsibilities

Key Responsibilities

1. Technical Leadership

• Define and execute the organization's technical vision and roadmap.
• Lead Solution Architects, Project Managers, Technical Consultants, and Support Teams.
• Drive innovation in IT Infrastructure and Digital Transformation solutions.
• Ensure adoption of industry best practices and emerging technologies.

2. Solution Design & Architecture

• Design enterprise IT Infrastructure solutions.
• Review and approve technical proposals, BOQs, BOMs, HLDs, LLDs, and solution documents.
• Develop scalable, secure, and cost-effective IT solutions.
• Participate in customer meetings, technical presentations, and solution workshops.

3. Project Delivery

• Oversee end-to-end project execution.
• Ensure projects are delivered within scope, budget, quality standards, and timelines.
• Monitor project risks and implement mitigation strategies.
• Conduct project reviews and technical audits.

4. IT Infrastructure Management

Provide technical leadership for:

• Enterprise Networking (LAN/WAN/Wi-Fi)
• Data Center Solutions
• Server & Storage
• Virtualization
• Cloud Solutions (AWS, Azure, GCP)
• Cyber Security
• Firewall & VPN
• Backup & Disaster Recovery
• Microsoft Infrastructure
• Linux Platforms
• Network Monitoring
• IT Asset Management
• Managed IT Services (AMC/FMS)

5. ELV & Smart Infrastructure

Lead technical execution for:

• CCTV Surveillance
• Access Control Systems
• Video Door Phones
• Public Address Systems
• Fire Alarm Systems
• Structured Cabling
• Building Management Systems
• Audio Visual Solutions

6. Customer Engagement

• Act as the highest technical escalation point.
• Build long-term customer relationships.
• Conduct Quarterly Business Reviews (QBRs).
• Understand customer business requirements and recommend technology solutions.
• Support key client presentations and demonstrations.

7. Pre-Sales Support

• Provide technical support during pre-sales activities.
• Participate in RFP/RFQ/Tender responses.
• Prepare technical compliance documents.
• Validate solution costing and commercial feasibility.
• Coordinate with OEMs and technology partners.

8. Team Management

• Lead multidisciplinary technical teams.
• Recruit, mentor, and develop engineering talent.
• Conduct performance reviews and technical competency assessments.
• Identify training and certification requirements.
• Promote a culture of innovation and continuous learning.

9. Vendor & OEM Management

Maintain relationships with major OEMs including:

• Cisco
• HPE
• Dell Technologies
• Lenovo
• Microsoft
• VMware
• Veeam
• Fortinet
• Palo Alto Networks
• Sophos
• Extreme Networks
• Juniper
• Aruba
• Ruckus
• NetApp

10. Quality, Compliance & Governance

• Ensure compliance with ISO 9001:2015, ISO/IEC 27001, ISO 14001, and ISO 45001 standards.
• Develop technical SOPs and best practices.
• Ensure compliance with cybersecurity policies and regulatory requirements.
• Conduct periodic technical reviews and audits.

11. Financial Responsibilities

• Review project profitability and resource utilization.
• Optimize technical costs.
• Support budgeting and annual planning.
• Improve operational efficiency and delivery margins.

Required Skills

Technical Skills

• Enterprise Networking
• Data Center Technologies
• Routing & Switching
• Wireless Solutions
• Cloud Computing
• Virtualization
• Cyber Security
• Backup & Disaster Recovery
• Microsoft & Linux Administration
• Storage Technologies
• Structured Cabling
• ELV Systems
• IT Service Management (ITIL)
• Project Management
• Network Monitoring Tools
• Solution Architecture

Leadership Skills

• Strategic Planning
• Team Leadership
• Customer Relationship Management
• Decision Making
• Problem Solving
• Stakeholder Management
• Negotiation Skills
• Risk Management
• Communication & Presentation
• Business Acumen

Preferred Certifications

• CCNP / CCIE
• HCIP / HCIE
• Fortinet NSE
• Palo Alto PCNSE
• ITIL Foundation / Managing Professional
• Extreme Networks (EXCA / ECSE / ECSP)

Educational Qualification

• Bachelors degree in computer engineering, Information Technology, Electronics, or related field.
• Master's Degree (MBA/Technology Management) preferred.

Experience

• 15–20+ years in IT Infrastructure, System Integration, or Managed IT Services.
• 8–10+ years in senior technical leadership roles.
• Experience handling enterprise, government, BFSI, manufacturing, healthcare, and education projects.
• Proven experience managing large technical teams and multi-location operations.

Preferred candidate profile