BENGALURU · FULLTIME
IT Infrastructure Backup & Recovery Service Owner
Visionet Systems
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed4–9 yrsfulltimeBengaluru
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Section · 01
About this role
CONTRACT OPPORTUNITY
IT Infrastructure Backup & Recovery Service Owner
6-Month Contract
Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Details Duration 6 months Work arrangement Remote Engagement type Contract Primary focus IT Infrastructure Backup and Recovery service ownership and service management Key Responsibilities
Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.
Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.
Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.
Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.
Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.
Assist with service strategy, design, transition, operations, and lifecycle activities.
Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.
Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.
Prepare clear communications for service releases, changes, performance updates, and improvement activities.
Required Qualifications 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.
Working knowledge of ITIL practices and service management principles.
Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.
Experience coordinating work across technical teams and business stakeholders.
Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.
Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment with limited supervision.
Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
Preferred Qualifications ITIL Foundation certification or equivalent practical experience.
Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.
Experience working in a managed services, enterprise infrastructure, or shared-services environment.
Familiarity with Agile delivery methods and DevOps practices.
Preferred Skills Understanding of enterprise backup and recovery architecture.
Strong understanding of RTO, RPO and recovery requirements.
Experience managing a backup and recovery service provider.
Strong knowledge of cloud native backup and recovery with Azure & AWS.
Clear understanding between disaster recovery vs. backup and recovery.
Experience with backup operations, monitoring and service reliability.
Practical experience with backup platforms and tooling.
Strong comprehension of backup security, compliance and data protection.
Measures of Success Assigned services consistently meet agreed service levels and operational targets.
Service reporting, documentation, risks, and improvement actions are accurate and current.
Stakeholders receive timely, clear communications and issues are coordinated through resolution.
Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.
Core Competencies Customer focus | Collaboration | Communication | Problem solving | Adaptability | Accountability
CONTRACT OPPORTUNITY
IT Infrastructure Backup & Recovery Service Owner
6-Month Contract
Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Details Duration 6 months Work arrangement Remote Engagement type Contract Primary focus IT Infrastructure Backup and Recovery service ownership and service management Key Responsibilities
Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.
Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.
Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.
Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.
Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.
Assist with service strategy, design, transition, operations, and lifecycle activities.
Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.
Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.
Prepare clear communications for service releases, changes, performance updates, and improvement activities.
Required Qualifications 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.
Working knowledge of ITIL practices and service management principles.
Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.
Experience coordinating work across technical teams and business stakeholders.
Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.
Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment with limited supervision.
Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
Preferred Qualifications ITIL Foundation certification or equivalent practical experience.
Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.
Experience working in a managed services, enterprise infrastructure, or shared-services environment.
Familiarity with Agile delivery methods and DevOps practices.
Preferred Skills Understanding of enterprise backup and recovery architecture.
Strong understanding of RTO, RPO and recovery requirements.
Experience managing a backup and recovery service provider.
Strong knowledge of cloud native backup and recovery with Azure & AWS.
Clear understanding between disaster recovery vs. backup and recovery.
Experience with backup operations, monitoring and service reliability.
Practical experience with backup platforms and tooling.
Strong comprehension of backup security, compliance and data protection.
Measures of Success Assigned services consistently meet agreed service levels and operational targets.
Service reporting, documentation, risks, and improvement actions are accurate and current.
Stakeholders receive timely, clear communications and issues are coordinated through resolution.
Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.
Core Competencies Customer focus | Collaboration | Communication | Problem solving | Adaptability | Accountability
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceDevopsAgilebackup and recoverycloud platformscloud nativeDisaster recoveryamazon web servicesdata protectionBackup & RecoveryAgile DeliveryDevOps practicescontractorcloudArchitectureCiscocomplianceMicrosoft Azure
Section · Company
About Visionet Systems
Visionet Systems
IT Services & Consulting
2.2k+
employees
1995
31 years old
Bangalore / Bengaluru, Karnataka
India
₹5.2L PA avg
Avg at Visionet Systems
About
Visionet Systems specializes in technology solutions and business process management, focusing on enhancing client growth in a competitive digital landscape.
Industries
IT Services & ConsultingAnalytics & KPO
Employee ratings
10 reviews
3.3/ 5
Culture
3.5
Career growth
3.1
Work-life
3.5
Employees rate it well for
Work-Life Balance33Skill Development33
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