IT Infrastructure Analyst III

Job Description

The IT Infrastructure Analyst III is responsible for infrastructure design, selection and implementation by leading incident support and resolution efforts. The Analyst III provides technical guidance to teammates and administers the IT Infrastructure within the organization. This position is responsible for automated monitoring and alerting solutions, metrics creation and reporting, applications integration and problem management. The role manages, prioritizes, and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.

Key Responsibilities

• Lead incident trending and analysis work across multiple technologies to identify potential problems and drive those recommendations to resolution.
• Manage/lead effort to determine the originating factors for a given incident, and develop and communicate recommendations for preventing repetition to key stakeholders.
• Plan and manage tasks to create metrics and reporting solutions that enable improved infrastructure service delivery, including requirements definition, scripting/programming, and testing.
• Plan and manage tasks to create, revise, implement automation solutions for infrastructure production control processing monitoring and alerting, including requirements definition, scripting/programming, and testing.
• Provide focus and the highest level of rigor around high availability incidents (e.g. incidents with Agency Cirtix Application and CTS Next Gen), driving the incidents which are user impacting, high profile and/or multi-application (e.g. Business Objects and SAP) through to resolution, while communicating the status (outages and returns to service) to leadership.
• Plan and manage tasks to integrate new or revised critical/priority applications with operational support tools to provide automated monitoring and alerting, including requirements definition, documentation, escalation communication groups, coordination of scripting/programming, and testing.

Experience

• Minimum 2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Information Technology (IT) Infrastructure

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