IT Incident Management Analyst I
TP · Gurugram · onsite · Posted 22d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures.
- Analyze and report IT incident trend data to identify and eliminate root causes.
- Initiate action to fix potential interruptions to service identified during proactive analysis.
- Produce report to demonstrate where repeat incidents are occurring across the organization.
- Diagnose whether new incidents are related to known errors or existing problems.
- Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality.
- Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter.
- Specialized schooling or previous practical experience likely to be required.
- Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.
- Ensures that the work within own field of expertise complies with the relevant professional discipline.
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ExperienceIT incident managementemployee satisfactionoperational riskService qualityOmni ChannelSubject Matter