IT Helpdesk

Location: Pune

Notice Period: Immediate / Serving notice period.

About Accelirate

Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. Were a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, were known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.

Overall Responsibilities

• Operating Systems (Desktop): Strong knowledge of Windows desktop environments, Linux distributions, and macOS.
• Networking: Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN.
• Cloud & Administration: Hands-on experience with Microsoft Office 365 administration Basic knowledge of Microsoft Azure services and cloud-based infrastructure management.
• Azure Active Directory & Microsoft Entra: Experience with user and group provisioning, role assignments, and access management. Knowledge of Conditional Access policies, Multi-Factor Authentication (MFA) configuration, and identity protection.
• Cloud Storage & Security: Exposure to cloud storage platforms, backup solutions, and basic security configurations. Understanding of best practices for data protection and access control.

Skills and Tools

• Knowledge of Microsoft Windows Server, Linux, macOS environments.
• Understanding of TCP/IP, DNS, VPN configuration, and network troubleshooting.
• Experience with Office 365, Azure Cloud Services.
• Basic knowledge of virtualization technologies.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting, documentation, and communication skills.

Day-to-Day Activities

• Provide technical support for Windows, Linux, and macOS desktop environments, including troubleshooting system issues.
• Monitor and maintain user accounts, groups, and access permissions in Microsoft Entra / Azure Active Directory.
• Support configuration and troubleshooting of network-related issues such as connectivity, DNS, VPN access, and IP configuration.
• Troubleshoot authentication and login issues related to identity and access management.
• Respond to and resolve IT support tickets using ticketing systems and remote support tools.
• Collaborate with internal teams to ensure smooth IT operations and infrastructure support.

Experience

• 13 years of experience in system administration or IT support.
• Experience in handling operational IT environments.

Qualifications

• Diploma / Graduate / Engineering degree in IT or related field.
• MCSE or relevant certification is an advantage.
• Willingness to work from the Pune office and flexible shifts.

Why Join Us at Accelirate?

At Accelirate, we’re committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step. With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and work-life balance are at the heart of what we do, ensuring you have the flexibility to prioritize what matters most.