MUMBAI · FULLTIME
IT Helpdesk Support
Interspence Solutions
Mumbai · onsite · Posted 41d ago
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Undisclosed1–4 yrsfulltimeMumbai
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Section · 01
About this role
IT Helpdesk Support
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Interspence Solutions > IT Helpdesk Support
About Company:
Established in August 2017, Interspence Solutions LLP ( Interspence Solutions ) is a dynamic IT consulting and support services company, focused on delivering high-value technology solutions within the manufacturing and process industries. We are committed to building a team of forward-thinking individuals ready to embrace innovation and redefine what s possible through technology.
Job Title: IT Helpdesk Analyst
Location: Mumbai (Marol)
Department: IT Helpdesk
Employment Type: Full-Time (WFO)
Hours of operation: 12Hrs a day (5:30am to 5:30pm US Summer time / 6:30am to 6:30pm US Winter time)
Shift Schedule: Rotational working days and week offs (4 working days 3 week offs)
Position Summary:
We are seeking an experienced and customer-oriented IT Helpdesk Analyst professional to join our team. As an IT Helpdesk Analyst, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities:
- Respond to user inquiries via phone, email or helpdesk system.
- Diagnose and resolve software and hardware issues related to desktops, laptops, printers, and other peripherals.
- Install, configure, and update operating systems and software applications
- Set up and manage user accounts, permissions, and passwords.
- Assist with deployment and maintenance of network infrastructure components.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Track and document all user interactions and resolutions in the helpdesk ticketing system.
- Provide training and guidance to users on basic software and hardware usage.
- Stay up-to-date with the latest technology trends and IT best practices.
Qualifications:
- Certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred
- Bachelor s / Master s degree in IT Computer science or related field
Preferred Skills:
- Proven work experience as an IT Helpdesk Support or similar role.
- Strong knowledge of Windows OS, Office Suite Active Directory.
- Familiarity with hardware components, network protocols, and troubleshooting.
- Excellent communication customer service skills.
- Ability to prioritize and Multitask in a fast-paced environment.
- Attention to detail and strong problem-solving skills.
Job Type: Full Time
Job Location: Mumbai
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceTroubleshootingActive Directorynetwork protocolsIT ConsultingdeploymentTicketing SystemCompTIANetwork InfrastructureOperating SystemsWindows OSticketingIT HelpdeskManufacturingmaintenanceHelpdesk
Section · Company
About Interspence Solutions
Interspence Solutions
IT Services & Consulting
51
employees
Mumbai, Maharashtra
India
₹13.7L PA avg
Avg at Interspence Solutions
About
Functions within IT recruitment to address the demand for skilled professionals in advanced technology environments.
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IT Services & Consulting
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