IT Helpdesk / Service desk analyst

Dear Candidates,

Sword is looking for IT Helpdesk/Service desk resource !!

Remote !!

Looking for South India candidates only !!!

Exp : 4+yrs

Package : Negotiable

Only Male candidates are preferred!!

Role & responsibilities

Key Responsibilities (but not limited to):

• Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
• Facilitate user password resets
• Coach users in the use of hardware, software, and file management.
• Channel and escalate technically complex problems to the appropriate resources
• Perform computer equipment repairs; manage network printers and wireless connectivity.
• Install software and computer peripherals
• Identify when off-site repairs are required and coordinate with third party vendors
• Prepare and test new computer equipment and oversee shipping to new store locations
• Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
• Maintain and deploy standard hardware image to variety of hardware platforms.
• Contribute ideas and solutions to IT Services issues at large
• Ensure warranty and registration requirements are fulfilled
• Provide Android/iPhone support and front-line telephone support
• Document best practices
• Perform other related duties as assigned

Desired Skills/Experience:
Knowledge of desktop computer applications, operating systems, hardware, and networking devices
1-2 years experience working in a related role (asset)
knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills
LANDesk endpoint management skills would be an asset
VOIP a bonus
Excellent customer service skills
Exceptional oral and written communication skills
Demonstrated problem solving and troubleshooting skills
Bilingual (English/French) is an asset
Team-player with the ability to work well independently
Capability to prioritize and multitask; organized and detail-oriented
Ability to coach and advise clients in a clear and concise manner
Ability to work effectively in a fast-paced and high demanding environment
Keen attention to detail
Proven analytical and problem-solving abilities

if you are interested , please call or message me your cv to [email removed]/Abinaya - Whatsup - [phone removed]