IT Helpdesk & Operations Analyst
Acmeminds · Chandigarh · onsite · Posted 26d ago
Undisclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Handle L1/L2 IT helpdesk tickets
Coordinate with teams to resolve incidents
Manage user on/ off boarding
Microsoft 365 accounts
Track tickets in Jira, maintain documentation, support hardware/software setup monitor queues
Drive process improvements
Basic knowledge of identity and access management (IAM), SSO, or Azure AD.
Coordinate with teams to resolve incidents
Manage user on/ off boarding
Microsoft 365 accounts
Track tickets in Jira, maintain documentation, support hardware/software setup monitor queues
Drive process improvements
Required Candidate profile
Experience working with UK, German, or US clients or global teams.Basic knowledge of identity and access management (IAM), SSO, or Azure AD.
Sourced from naukri
Skills
UK ProcessHelp Desk OperationsIncident ManagementMicrosoft 365IT Support