IT Helpdesk Executive
XL Dynamics · Mumbai · onsite · Posted 65d ago
Not disclosed1–3 yrsfulltimeSourced from
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About this role
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- Position: IT Helpdesk Executive
- Job Shift: Day
- Experience: 1 - 3 years
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Navi Mumbai
- Salary Range: 3 Lakhs to 5 Lakhs per annum
- Providing technical support for all hardware/software problems.
- Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
- Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting network related issues.
- Troubleshooting login and domain related issues.
- Troubleshooting operating system and general software related issues.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.
- Resolving the queries in accordance with the help-desk escalation process.
- Basic understanding of computer hardware and software.
- Knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common business applications (Microsoft Office, email clients, etc.).
- Troubleshooting skills for hardware and software issues.
- Customer-focused approach to problem-solving.
- Good communication skills (both verbal and written).
- Understanding of common IT support tools and methodologies.
- Proficiency in providing remote assistance to end-users.
- Knowledge of remote desktop tools for troubleshooting.
- Understanding of basic cybersecurity principles.
- Awareness of common security threats and best practices.
- Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
- Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
- Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.
Sourced from foundit
Skills
basic cybersecurity principlescommon security threats and best practicesTroubleshootingMac Osmicrosoft officeWindowsRemote AssistanceRemote desktop toolsLinux
About XL Dynamics
XL Dynamics
IT Services & Consulting
1.1k+
employees
2002
24 years old
Navi Mumbai
India
About
XL Dynamics delivers outsourcing solutions in IT, audit, and quality control specifically for the US mortgage sector, ensuring compliance and effective financial product analysis.
Industries
IT Services & ConsultingFinancial Services
Employee ratings
1,499 reviews
3.6/ 5
Culture
3.4
Career growth
3.5
Work-life
3.5
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