IT Help Desk Technician

About Bradken

Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach brings opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.

About The Role

Reporting to the Regional IT Operations Team Lead, you will be the first point of contact for users experiencing technical issues, assisting via phone, email, chat, or in person. You will troubleshoot common hardware and software problems, such as printer malfunctions, connectivity issues, and account lockouts, while offering clear, step-by-step guidance to users.

Our 3000-strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon-neutral by 2030.

You will be setting up and configuring new devices, performing routine maintenance tasks like software updates and system cleanups, and maintaining accurate records of IT assets and licenses. You'll also assist with hardware repairs, basic network troubleshooting, and antivirus installations, all while promoting cybersecurity awareness.

Additionally, you'll support senior IT staff on larger projects, contribute to technical documentation, and ensure compliance with company IT policies. You are someone with strong communication skills, a solid understanding of IT fundamentals, and a willingness to learn and grow in a dynamic environment.

Key Technical; Criteria:

• Experience as a Support Assistant in roles such as Help Desk Operator or IT Support is preferred, ideally with 2–3 years of relevant experience
• Strong English communication skills, both verbal and written, for effective interaction with users and IT teams.
• Patience and the ability to provide excellent customer service to users experiencing technical difficulties.
• Solid grasp of hardware, software, networks, and OS. Skilled in problem analysis, root cause identification, and solution implementation
• A proactive attitude and a strong desire to learn.
• A bachelor's degree or diploma in Information Technology is preferred
• CompTIA A+ certification is an advantage, but not a requirement.

Please note that this role may require working outside of standard business hours.

This position is based in Coimbatore.

Why join Bradken

At Bradken, you'll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and sustainable resource operations.

You'll join a team that values different perspectives, shares expertise and dares to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.

We Offer

• A safety-first culture
• Competitive pay and benefits
• Flexible work options, where the role allows
• Learning and development opportunities
• An Employee Assistance Program for you and your family

Our hiring process

As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or alternative format at any stage, please let us know.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.

We respectfully request that no recruitment agencies approach.

Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.