IT Help Desk Support Engineer

Roles and Responsibilities :

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues using various diagnostic tools and techniques.
• Manage help desk tickets from submission to resolution, ensuring timely communication with customers.
• Collaborate with other teams to resolve complex technical issues that require escalation.

Job Requirements :

• 0-3 years of experience in an IT help desk or similar role.
• Strong understanding of basic computer hardware components and networking fundamentals.
• Proficiency in ticketing tools such as Zendesk or similar platforms.
• Ability to work effectively under pressure in a fast-paced environment.