IT Help Desk Executive

Job Description:

Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.

Facilitate user password resets

Coach users in the use of hardware, software, and file management.

Channel and escalate technically complex problems to the appropriate resources.

Perform computer equipment repairs; manage network printers and wireless connectivity.

Install software and computer peripherals

Identify when off-site repairs are required and coordinate with third party vendors

Prepare and test new computer equipment and oversee shipping to new store locations

Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.

Maintain and deploy standard hardware image to variety of hardware platforms.

Contribute ideas and solutions to IT Services issues at large

Ensure warranty and registration requirements are fulfilled

Provide Android/iPhone support and front-line telephone support

Document best practices

Perform other related duties as assigned

Desired Skills/Experience:

Good in communication Skills

Job Location: Chennai

Exp Level: 1 to 4 yrs

Notice Period: Immediate Joiners or 1 week

Salary: 2.25 to 2.75 LPA