EI
IT Help Desk Analyst
externix informatics pvt ltd. · Gurugram · onsite · Posted 51d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About This Role
Provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for the organization.
Key Responsibilities
Provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for the organization.
Key Responsibilities
- Respond to IT support tickets and resolve technical issues
- Troubleshoot hardware, software, and network problems
- Set up and configure workstations for new employees
- Maintain IT asset inventory and documentation
- Escalate complex issues to senior IT staff as needed
- Bachelor's degree in IT or related field
- Knowledge of Windows, networking, and basic troubleshooting
- Familiarity with ticketing systems
- Good communication and problem-solving skills
- Certifications like CompTIA A+ or ITIL are a plus
Sourced from foundit
Skills
ITILticketing systemsBasic Troubleshootingwindows networking