IT Head

1. Key Roles & Responsibilities:

i. IT Strategy & Governance:

• Define and implement the Banks IT strategy aligned with business goals.
• Ensure compliance with RBI guidelines, including IT governance and cybersecurity frameworks.
• Establish IT policies, SOPs, and governance structures.
• Present IT roadmap and performance updates

ii. Core Banking & Digital Systems Management:

• Oversee Core Banking Solution (CBS) operations and uptime.
• Manage digital banking platforms (Internet Banking, Mobile Banking, UPI integration).
• Ensure smooth functioning of payment systems such as NEFT, RTGS, IMPS, UPI, AePS, Other Digital Channels.
• Coordinate with vendors and service providers for system upgrades and maintenance.
• Implement Business Continuity Plan (BCP) and Disaster Recovery (DR) policy.
• Conduct DR drills and backup restoration testing to ensure minimal downtime during disruptions.

iii. Cybersecurity & Information Security:

• Establish Cyber Crisis Management Plan (CCMP) and cybersecurity framework as per RBI guidelines.
• Monitor and respond to cyber threats, fraud attempts, and vulnerabilities.
• Ensure deployment of firewalls, intrusion detection systems, and endpoint security.
• Conduct periodic Vulnerability Assessment & Penetration Testing (VAPT).
• Detect, respond, and recover from cyber incidents, reporting to RBI within prescribed timelines.
• Implement and monitor Security Operations Center (SOC) and Network Operations Center (NOC) or equivalent.
• Enforce Role-Based Access Control (RBAC) and periodically review user IDs and privileges.

iv. Regulatory Compliance & Reporting:

• Ensure adherence to RBI circulars on Cyber Security, IT, data security, and digital banking.
• Submit reports related to cybersecurity incidents, IT audits, and regulatory compliance.
• Support statutory, concurrent, and system audits.
• Maintain audit trails and logs as per regulatory norms.

v. IT Infrastructure & Operations:

• Oversee and govern outsourced Data Center, server, network, and cloud infrastructure services, ensuring performance, security, and regulatory compliance.
• Ensure outsourced systems meet defined standards of availability, scalability, and DR readiness through vendor oversight and SLA monitoring.
• Manage Bank-owned data centers, servers, networks, and cloud infrastructure.
• Coordinate with internal departments and branch offices for seamless IT operations and uniform implementation of IT policies and cybersecurity controls.
• Facilitate timely resolution of technical issues to support business operations.

vi. Data Management & Privacy:

• Ensure secure handling of customer data in line with applicable laws.
• Implement data backup, archival, and retrieval policies.
• Monitor data integrity, prevent unauthorized access, and ensure confidentiality, integrity, and availability (CIA triad).

vii. Vendor & Outsourcing Management:

• Evaluate and onboard IT vendors as per RBI outsourcing guidelines.
• Monitor SLAs and performance of third-party service providers.
• Conduct vendor risk assessment and due diligence.

viii. Digital Innovation & Transformation:

• Drive adoption of new technologies and payment channels with approvals from competent authorities.
• Enhance customer experience through digital channels and innovation.

ix. IT Risk Management:

• Identify, assess, and mitigate IT and cyber risks.
• Maintain IT Risk Register and implement mitigation controls.
• Report critical risks to senior management and the Board.
• Assist in formation and functioning of IT and IS Committees, ensuring periodic reporting to the Board.

x. Team Leadership & Capacity Building:

• Lead and manage the IT team.
• Ensure continuous training on cybersecurity and emerging technologies.
• Build internal capabilities and reduce vendor dependency.
• Conduct staff cybersecurity awareness programs, phishing simulations, and customer education on safe digital banking.

xi. Audit & Internal Controls:

• Ensure timely closure of audit observations.
• Strengthen internal controls to prevent system misuse or fraud.
• Coordinate with internal and external auditors.

xii. Customer Protection & Awareness:

• Implement systems for fraud detection and prevention.
• Support grievance redressal related to digital transactions.
• Promote customer awareness on safe digital banking practices.

Preferred candidate profile

At least 15 years of experience in Banking Sector, Looking after IT related functions in a Leadership role and Decision taking position.