IT Head

Role & responsibilities

• Develop and execute the organization's IT strategy and technology roadmap aligned with business objectives.
• Lead the overall IT function covering infrastructure, applications, cloud, cybersecurity, networks, systems, and IT support.
• Manage IT operations and ensure high availability, reliability, performance, and security of critical systems.
• Drive digital transformation, technology modernization, automation, and cloud adoption initiatives.
• Establish IT governance, policies, standards, processes, and technology best practices.
• Develop and manage the IT budget, technology investments, operating costs, and resource plans.
• Lead cybersecurity, information security, risk management, vulnerability management, and compliance initiatives.
• Establish and maintain business continuity, disaster recovery, backup, and incident-response strategies.
• Manage enterprise applications such as ERP, CRM, HRMS, collaboration platforms, and business applications.
• Evaluate and implement new technologies, SaaS platforms, infrastructure solutions, and AI/automation opportunities.
• Manage technology vendors, partners, contracts, licensing, procurement, SLAs, and service performance.
• Lead IT projects from requirements and planning through implementation, migration, testing, and deployment.
• Define KPIs and SLAs for IT service delivery and continuously improve operational efficiency.
• Recruit, develop, mentor, and lead IT teams while building a high-performance technology organization.
• Partner with senior management and business stakeholders to identify technology opportunities and solve business problems.
• Provide regular IT performance, risk, budget, security, and transformation updates to senior leadership.

Preferred candidate profile

• 8 to 15 years of IT experience is typically preferred for a full-fledged IT Head position.
• Proven experience managing IT infrastructure, applications, cloud, cybersecurity, networks, and IT operations.
• Strong understanding of AWS/Azure, Microsoft 365, enterprise applications, ERP/CRM, networking, servers, databases, and SaaS platforms.
• Demonstrated experience leading digital transformation, cloud migration, automation, and technology modernization programs.
• Strong knowledge of IT governance, ITSM, ITIL, cybersecurity, risk management, compliance, disaster recovery, and business continuity.
• Experience managing IT budgets, vendors, contracts, technology procurement, and SLAs.
• Strong project/program management capabilities with experience delivering complex technology initiatives.
• Ability to define technology strategy, architecture, policies, standards, and multi-year roadmaps.
• Strong understanding of data, analytics, AI, automation, and emerging technologies and their business applications.
• Experience building, managing, and mentoring cross-functional IT teams.
• Excellent leadership, stakeholder management, negotiation, communication, and decision-making skills.
• Strong commercial and business acumen with the ability to connect technology investments to measurable business outcomes.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field.
• MBA/PGDM in Technology Management or Business Administration is advantageous for senior leadership roles.
• Certifications such as ITIL, CISSP/CISM, PMP, AWS/Azure, CCSP, or relevant cybersecurity/cloud certifications are desirable.
• Ability to operate as a strategic technology leader, rather than focusing solely on day-to-day IT support and infrastructure management.