IT - Executive

Role & responsibilities :

About the Role

Spago Foods Pvt Ltd, the master franchise partner for Magnolia Bakery in India, is looking for a hands-on IT Executive to manage hardware, network, and security infrastructure across our bakery outlets, warehouse, and corporate office. The ideal candidate will ensure smooth day-to-day IT operations, minimal downtime, and reliable technology support across all locations.

Key Responsibilities

Hardware & Laptop Management

• Install, configure, and maintain desktops, laptops, and peripherals across outlets and office
• Manage IT asset inventory, warranty tracking, and AMC renewals
• Coordinate repairs, replacements, and vendor support for hardware issues

Network Management

• Set up and maintain LAN/WAN, Wi-Fi routers, switches, and internet connectivity across all locations
• Troubleshoot network downtime and liaise with ISPs for quick resolution
• Ensure network security and uptime for all outlets

CCTV & Security Systems

• Vendor coordination for Install and configure CCTV and monitor CCTV systems across all outlets and back-end areas
• Ensure footage backup, storage management, and system uptime
• Coordinate with vendors for repairs and system upgrades

POS & Billing Systems

• Install, configure, and support POS terminals and billing software at outlets
• Troubleshoot POS hardware/software issues to minimize outlet downtime
• Coordinate with POS vendors for updates, patches, and new outlet rollouts

Biometric & Access Systems

• Install and maintain biometric attendance and access control systems
• Ensure accurate attendance data sync with HR/payroll systems
• Troubleshoot device and connectivity issues

Printers & Office Equipment

• Set up and maintain printers, scanners, and other office peripherals
• Manage consumables (toner, cartridges) and AMC contracts

General IT Support

• Provide first-level troubleshooting support (helpdesk) for outlet and office staff
• Maintain documentation of IT assets, configurations, and vendor contacts
• Support new outlet setups (network, POS, CCTV, biometric) as per rollout plans
• Ensure IT compliance with company policies and data security practices

Preferred candidate profile : Required Skills & Qualifications

• Diploma/Bachelor's degree in IT, or related field
• 2-3 years of hands-on experience in IT hardware, networking, and infrastructure support
• Working knowledge of CCTV systems, POS/billing software, and biometric devices
• Basic networking knowledge (LAN/WAN, Wi-Fi, routers, switches, IP configuration)
• Strong troubleshooting and problem-solving skills
• Willingness to travel to outlets for on-site support as needed
• Good communication skills and ability to coordinate with multiple vendors
• Experience in retail/QSR/F&B industry IT support is an added advantage