It Executive

Role & responsibilities

• Provide technical support and troubleshooting to employees.
• Troubleshoot computer, laptop, printer, and peripheral-related issues.
• Install, configure, and update software and applications.
• Troubleshoot basic LAN, Wi-Fi, internet, and network connectivity issues.
• Provide support for Windows OS and Microsoft Office/365.
• Maintain IT asset and inventory records.
• Assist with user accounts, email accounts, and access permissions.
• Perform basic system updates, antivirus checks, and security maintenance.
• Coordinate with external vendors for IT-related issues when required.
• Maintain documentation of IT issues and their resolutions.
• Provide technical support during online meetings and presentations.
• Assist the senior IT team with daily IT operations.

Preferred candidate profile

• Good knowledge of Windows OS and MS Office.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.
• Basic knowledge of computer hardware and software troubleshooting.