It Executive L2

About the Role

We are looking for a proactive and technically skilled IT Executive to manage day-to-day IT operations and provide seamless technology support across the organization. The ideal candidate will be responsible for end-user support, Microsoft 365 administration, IT asset management, network troubleshooting, and ensuring compliance with organizational IT policies and security standards.

Key Responsibilities

End User Support

• Provide timely technical support to employees for hardware, software, network, and application-related issues.
• Act as the first point of contact for IT-related queries and incidents.
• Diagnose and resolve L1/L2 support issues within defined service levels.
• Manage user requests, incident tickets, and escalations effectively.

Microsoft 365 Administration

• Administer Microsoft 365 environment, including user and mailbox management.
• Create, modify, and deactivate user accounts and email IDs.
• Manage Microsoft licenses, permissions, and access controls.
• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, and other Microsoft applications.

Active Directory & User Management

• Manage user lifecycle activities including onboarding, role changes, and offboarding.
• Create and maintain user accounts, security groups, and access permissions.
• Support Active Directory administration and basic Group Policy management.

IT Asset Management

• Maintain inventory and lifecycle management of laptops, desktops, peripherals, and IT equipment.
• Coordinate procurement, allocation, repair, and replacement of IT assets.
• Maintain accurate records of hardware, software licenses, and asset documentation.
• Coordinate with OEMs and vendors for warranty claims and technical support.

Network & Infrastructure Support

• Perform basic troubleshooting of LAN, Wi-Fi, VPN, printers, and connectivity issues.
• Monitor and escalate network or infrastructure issues to relevant teams.
• Support remote users and ensure secure access to organizational systems.

Compliance & Information Security

• Ensure adherence to organizational IT policies, procedures, and security standards.
• Support implementation of access control and endpoint security measures.
• Assist in audits, documentation, and compliance-related activities.
• Promote best practices for information security and data protection.

Required Qualifications

• Bachelors Degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft 365, ITIL, CompTIA, or equivalent will be an added advantage.

Experience

• 3–6 years of experience in IT Support, IT Operations, System Administration, or End User Computing.
• Experience supporting users in a corporate environment.

Technical Skills

• Microsoft 365 Administration.
• Active Directory user and group management.
• Microsoft licensing and access management.
• Windows operating systems and desktop support.
• IT asset management and vendor coordination.
• Basic networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/Wi-Fi).
• Troubleshooting hardware and software issues.

Preferred Skills

• Experience with Microsoft Intune and SCCM.
• Exposure to ITSM tools such as ServiceNow, Freshservice, or Jira.
• Knowledge of endpoint security and compliance standards.
• Experience supporting hybrid or remote work environments.

Key Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Customer-centric approach with strong service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills.