IT Engineer / Senior Systems Support Specialist

IT Engineer / Senior Systems Support Specialist

JOB DESCRIPTION

Experience Level: 3 to 5 Years

Job Type: Full-timm

Location: On-site / Hybrid

Department: Information Technology

IT Engineer / Senior Systems Support Specialist

JOB SUMMARY

We are seeking a versatile and proactive IT Engineer with 3 to 5 years of experience to manage, maintain, and support our internal IT infrastructure. In this role, you will be responsible for system administration, network management, hardware/software troubleshooting, and implementing cloud and security best practices to ensure seamless business operations. In this role, you will be responsible for administering Windows desktop and server environments, deploying software packages, troubleshooting technical issues, and ensuring seamless daily operations for system users,

KEY RESPONSIBILITIES

· System & Infrastructure Management: Deploy, configure, and maintain servers, workstations, and mobile devices across Windows, macOS, and Linux environments.

· Windows Environment Maintenance: Administer Windows OS (Windows 10/11 and Windows Server), manage updates/patches, and enforce system security policies using Active Directory, Group Policy (GPO), or endpoint management tools (e.g., Microsoft Intune, SCCM).

· Hardware & System Maintenance: Setup, configure, and troubleshoot laptops, desktops, peripherals, and internal network devices.

· User Support & Troubleshooting: Respond to IT helpdesk tickets, resolve hardware, software, and basic connectivity issues, and provide timely technical assistance to staff.

· Account & Identity Management: Manage user accounts, access permissions, and distribution groups within Active Directory and Microsoft 365.

· Documentation & Compliance:Maintain accurate inventories of hardware, software licenses, and system configurations. Ensure compliance with IT security standards and data backup policies.

· Software Deployment & Package Management: Install, update, configure, and maintain business applications and software packages across enterprise end-user devices.

· Network Administration: Monitor and maintain LAN/WAN, Routers, Switches, Firewalls, VPNs, and Wi-Fi networks to maximize uptime and security.

· Cloud & Identity Services: Manage user accounts, permissions, and security policies via Microsoft 365, Active Directory / Entra ID, or Google Workspace.

· Technical Support & Escalations: Serve as Level 2/3 escalation support for complex hardware, OS, and software issues for on-site and remote employees.

· Security & Compliance: Enforce endpoint protection (EDR/Antivirus), patch management protocols, and multi-factor authentication (MFA) to safeguard company data.

· Documentation & Asset Management: Track hardware/software inventory, update network topologies, and maintain standard operating procedures (SOPs).

· Vendor Management: Coordinate with external IT vendors, ISPs, and hardware suppliers for procurement and service maintenance.

REQUIRED QUALIFICATIONS & SKILLS

· Experience: 3–5 years of hands-on experience in IT support, network administration, or systems engineering.

· Operating Systems: Advanced proficiency in Windows 10/11, Windows Server (2019/2022), macOS, and basic Linux administration.

· Networking: Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPN configuration, and firewall policies.

· Cloud Platforms: Hands-on experience with Microsoft 365, Azure Active Directory / Entra ID, or AWS.

· Scripting/Automation: Basic knowledge of PowerShell, Bash, or Python for task automation.

· Problem-Solving: Excellent diagnostic skills with a track record of resolving complex technical issues under tight deadlines.

· Communication: Clear written and verbal communication skills to interact effectively with technical and non-technical stakeholders.

PREFERRED CERTIFICATIONS (PLUS)

· Microsoft Certified: Azure Administrator Associate or Identity and Access Administrator

· Microsoft Certified: Modern Desktop Administrator, CompTIA A+, or Network+.

· CompTIA Network+ or Security+

· Cisco Certified Network Associate (CCNA)

Key Soft Skills

· Strong analytical and problem-solving abilities.

· Excellent verbal and written communication skills.

· Ability to prioritize tasks effectively in a fast-paced environment.

Please contact Mr. Pratik Badkul ([phone removed]) / share your profiles at [HIDDEN TEXT] Thanks.