IT Engineer III

Responsibilities:

• Manage employee onboarding and offboarding from an IT perspective: account setup, hardware configuration, and access provisioning.
• Oversee the IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc. ) to ensure high-quality meeting experiences.
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc. ).
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.
• Maintain and document IT processes, inventory records, and access control logs in line with company standards.
• Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance.
• Support office technology operations, including network troubleshooting, printer setup, and AV maintenance.
• Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed.
• Contribute to continuous improvement projects such as process automation and IT system enhancements.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 7-9 years of IT support experience
• Prior experience in corporate or fast-paced startup environments supporting distributed teams.
• (Preferred) Experience in retail, e-commerce, or technology industries.

Technical Skills:

• Strong understanding of macOS and Windows operating systems.
• Proficiency with Google Workspace, Okta, and Slack administration.
• Experience supporting video conferencing systems such as Zoom and Google Meet.
• Familiarity with asset management tools and ticketing systems (e. g., Jira, Zendesk, FreshService).
• Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows).
• Experience with directory and identity management platforms, especially JumpCloud.
• Basic understanding of networking concepts: Wi-Fi troubleshooting, VPN, switches, and firewalls.
• Awareness of data security and compliance standards (e. g., SOC 2, ISO 27001).