IT Engineer I

• 1-2 years experience working in an IT position is required
• Experience managing and configuring Microsoft Active Directory environments and supporting Microsoft applications such as Azure, Exchange, and SharePoint required
• Experience as an administrator or technician in a mission-critical technology environment required
• Experience managing multiple simultaneous complex technical projects required
• Experience with cloud-based collaboration tools, such as Slack and Zoom highly preferred
• Experience managing and configuring SharePoint Power Apps and Power Automate preferred
• Knowledge of systems management tools, such as, but not limited to, Microsoft SCCM and Intune
• Experience with administration of Google Workplace a plus
• Troubleshooting and critical thinking skills to solve for issues in highly complex environments
• Perform under pressure within a time sensitive environment while managing multiple tasks simultaneously
• Creative problem-solving skills with strong quantitative, analytical, and conceptual thinking skills
• Excellent communication (both oral and written), documentation, and interpersonal skills

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs advisory system administration duties including resource provisioning and management, script creation and maintenance, advanced system diagnostics, and other activities to ensure optimal health and performance of all systems.
• Develops, improves and promotes standard systems designs, implementation procedures, and operational best practices to provide continuity for existing systems while forecasting a highly scalable redundant architecture.
• Researches and recommends innovative, and where possible, automated approaches for system administration tasks. Identifies approaches that utilize resources (people, process, and technology) in the most efficient manner.
• Acts as a Tier I point of escalation for the monitoring and managing of all systems and services, taking steps to improve performance, reliability or uptime as directed and per established policies and procedures.
• Produces actionable operational documentation, detailed descriptions of the environment, and comprehensive instructions to outline the steps required to perform tasks to build and configure systems.
• Conducts research and makes recommendations on products, services, protocols, and standards in support of systems procurement and development efforts.
• Participates in operational health reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed.
• Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department.
• All other duties as assigned.