IT End User Support Specialist - Bangalore

Hiring for an OEM - Direct Payroll

Experience Needed - 2 to 6 years

Job Location: Bangalore

Responsibilities:

• Provide full onsite/desk side and remote support to end users for all their IT issues,services and change requests for users
• Ensure that all incidents and service requests coming into the Service Desk arehandled correctly and promptly
• Take action on incidents which are approaching or have reached the point ofbreaching our service level agreements
• Support end users and deliver IT services in the areas of Lotus Notes, ERP-system(BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, etc.
• Mobile devices and tablets support and management including provisioning ofhardware, plans and features
• Provide hands on support to our specialist team with server, network, and telephonyinfrastructure
• Advise customers and users on their IT needs and best practices
• Contribute to continuous improvement as implementing standards with the overalltarget to increase efficiency
• Represents the Company , IT as onsite person, for all IT needs of the customers
• Other duties and responsibilities as assigned
• You are able to travel when required
• Keep IT assets update
• Keep updated documentation about internal IT procedures, referring to the company Way for standards policies/procedures
• Vendor Management for the IT area

Experience requirements

• Experience 2-6 years
• Customer focused and business oriented
• You are able to work in a team as well as independently, to be proactive and to workwith many tasks simultaneously
• You are analytical and enjoy solving problems in a complex environment
• Able to communicate with non-technical end users in a professional way
• Attention to detail, particularly when dealing with customers and their reportedproblems
• Willing to research, learn and find solutions and have the ability to quicklyunderstand new technology and processes
• Able to work efficiently and effectively under high pressure in a fast paceenvironment
• Troubleshooting PCs, laptops (preferably Dell experience)
• Mobile devices and tablets management/support
• ServiceNow helpdesk software
• Outlook 2013/Office 365 support
• Microsoft Office 2013/2016 support
• Windows server
• Experience with PC management software (remote SW installation, remote PCsupport, OS imaging, etc..), Altiris is an asset
• Lotus Notes basic end user support
• VMWare basic maintenance knowledge
• End user Hardware support knowledge

Knowledge / Educational requirements

University degree or equivalent competence gained through experience

Smartphone usage (Android & Apple) for basic end user support

W10 Client

Microsoft Office 2013/2016

Outlook 2013/Office 365

End user Hardware support knowledge.

Basic networking knowledge and troubleshooting.

Fluency in English (oral and written is a must).

ITIL Certified added advantage