IT End User Support- NTT Data -Hyderabad

Job Description:

Position: End User Support

Location: Hyderabad

Work Mode: Regular (Onsite)

Experience Required: 1 to 2 Years

Preference: Local Candidates Only

Key Responsibilities

• Provide L1 technical support for hardware, software, email, VPN, and basic networking issues.
• Resolve user tickets via calls, emails, and ITSM tools.
• Install and configure systems for end users.
• Support employee onboarding and offboarding activities.
• Escalate unresolved issues to L2/L3 support teams.

Required Skills

• Hands-on experience with Windows OS and Microsoft Office.
• Knowledge of ticketing tools such as ServiceNow, Remedy, or Jira.
• Basic networking knowledge.
• Strong communication and customer-handling skills.

Ideal Candidate Profile

• 1-2 years of experience in IT Helpdesk, Desktop Support, or End User Support.
• Good troubleshooting and problem-solving abilities.
• Ability to work effectively in a fast-paced support environment.
• Strong customer service orientation and interpersonal skills.