IT Desktop Support Technician (BACKFILL)

Job Requirements:

Technical

Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules