IT Desktop Support Engineer

Job Description:

Service Description

• Respond to end-user calls (1st and 2nd level) and troubleshoot problems in a timely and efficient manner.
• Deploy PCs, laptops, network and standalone printers, and other IT client hardware.
• Upgrade client operating systems and desktop applications.
• Provide IT technical training to end users as per business needs.
• Analyze, diagnose, and resolve service and incident requests, including user-reported problems escalated to level 2.
• Troubleshoot IT client-related problems on hardware, operating systems, and desktop applications.
• Participate in IT projects for the installation and upgrade of IT business software and engineering applications, following standard procedures.
• Participate in contingency and disaster recovery testing to maintain service levels and ensure business continuity.
• Manage and coordinate with contractors and IT vendors for technical support when necessary.
• Coordinate with associates in HQ, site teams, and other IT groups (network, systems, applications) to identify issues, set priorities, and minimize business impact.
• Analyze and test new technology products and advise on their suitability to support ADNOC GP business.
• Develop on-the-job training programs for UAE nationals and work placements assigned to the section.
• Monitor IT services section activities and ensure alignment with quality objectives and standards.

Desired Additional Skills

• Ability to work independently.
• Strong analytical thinking and problem-solving skills.
• Effective verbal and written communication with customers, co-workers, and business contacts in a professional manner.
• Ability to work accurately under time constraints and deadlines.
• Ability to read, analyze, and interpret technical documents and reports.
• Commitment to safe and effective working practices.

Experience Required

• 4-5 years of IT work experience in IT hardware/software environments.