IT Desktop Support Engineer

IT Administrator / Desktop Support Engineer

Location: Tumkur, Karnataka

Pune, Maharashtra

Work Mode: Work from Office (6 Days a Week)

Experience: 2 - 7 Years

**Must to have: Strong experience supporting Apple macOS/MacBooks.**

About the Role

We are looking for a hands-on IT Administrator / Desktop Support Engineer to manage day-to-day IT operations and ensure the smooth functioning of our office IT infrastructure. The ideal candidate should have experience supporting both Windows and macOS devices, resolving employee IT issues, managing IT assets, and handling onboarding and offboarding activities.

If you enjoy troubleshooting technical issues, supporting end users, and maintaining office IT systems with minimal downtime, we'd like to hear from you.

Key Responsibilities

• Provide day-to-day IT support for employees, including laptops, desktops, printers, scanners, LAN, Wi-Fi, and other office hardware.
• Troubleshoot and resolve hardware, software, network, and connectivity-related issues.
• Configure, provision, and support Windows laptops and Apple MacBooks.
• Install, format, troubleshoot, and maintain employee devices and software.
• Handle employee onboarding and offboarding, including laptop setup, account creation, email configuration, software installation, and access removal.
• Install and maintain printers, conference room equipment, biometric devices, and other IT peripherals.
• Ensure reliable LAN, Wi-Fi, and internet connectivity across the office.
• Respond to internal IT support tickets and resolve issues within expected timelines.
• Maintain IT asset inventory, including laptops, accessories, printers, warranties, repairs, and device allocation records.
• Support Microsoft 365 / Office 365 user management and basic access administration.
• Maintain IT documentation, troubleshooting guides, and asset records.
• Coordinate with hardware vendors, internet service providers, and internal teams whenever required.
• Ensure office IT systems remain operational with minimal downtime.

Required Skills & Experience

• 2 - 7 years of hands-on experience in IT Administration, Desktop Support, End User Support, or IT Support.
• Strong experience supporting Windows 10/11 and Apple macOS/MacBooks.
• Good knowledge of laptop setup, formatting, software installation, and device troubleshooting.
• Basic understanding of LAN, Wi-Fi, routers, switches, and internet troubleshooting.
• Experience with printer setup, peripheral installation, and conference room IT support.
• Hands-on experience managing employee onboarding and offboarding from an IT perspective.
• Good understanding of endpoint security, device maintenance, and access control.
• Experience with Microsoft 365 / Office 365 administration.
• Exposure to Microsoft Intune or other Endpoint Management/MDM tools is preferred.
• Strong communication skills with the ability to support non-technical users.
• Ability to work independently and efficiently manage daily IT support requests.

Preferred Skills

• Experience with Microsoft Intune, Endpoint Manager, or other MDM solutions.
• Basic knowledge of Active Directory and user access management.
• Familiarity with IT asset management and inventory tracking tools.
• Vendor coordination and hardware warranty management experience.