IT Desktop Support Engineer ( 3PM to 12:30AM or 4PM to 1:30AM )

Job Description:

Job Summary
We are seeking a Desktop Support Engineer to provide end-user IT support for an overseas accounting firm. This role is responsible for ensuring smooth day-to-day IT operations for accounting professionals while maintaining high standards of system availability, data security, and compliance.

Key Responsibilities

• Provide L1/L2 desktop support to overseas users via remote tools, email, and phone.
• Troubleshoot issues related to Windows OS, desktops/laptops, printers, and peripherals.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Perform Active Directory tasks such as user creation, password resets, and access management.
• Diagnose and resolve VPN, RDP, LAN, Wi-Fi, and network connectivity issues.
• Carry out system setup, OS installation, device onboarding, and IT asset tracking.
• Ensure adherence to IT security policies and support endpoint protection solutions.
• Maintain ticket updates, documentation, SOPs, and meet defined SLAs.

Required Skills & Qualifications

• Strong knowledge of Windows 10/11 troubleshooting, configuration, and performance optimization
• Basic working knowledge of Windows Server concepts including user management, file sharing, and services
• Hands-on experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Practical experience with Active Directory for user creation, password resets, group management, and access control
• Experience using VPNs, RDP, and other remote access tools to support overseas users
• Familiarity with remote desktop support tools and IT ticketing systems
• Basic understanding of networking concepts such as DNS, DHCP, TCP/IP, LAN, and Wi-Fi troubleshooting
• Ability to diagnose and resolve hardware issues related to desktops, laptops, printers, and peripherals
• Awareness of IT security best practices, endpoint protection, and data protection policies
• Good English communication skills (written and verbal) to interact with international clients professionally
• Strong problem-solving and time-management skills with the ability to work under SLA-driven environments