IT Desktop & Network Engineer

Dear Applicant,

We are looking for an experienced IT Network and Support Engineer with a strong background in network operations and

end-user/desktop support.

The ideal candidate should have hands-on experience with firewalls,
wireless networks, DLP, Netskope, Windows, macOS, Jamf, Microsoft Intune, and SSO.

Your responsibilities will include:

1. Network & Infrastructure Support

• Provide day-to-day support for enterprise network infrastructure.
• Hands-on experience with firewalls, network troubleshooting, and connectivity issues.
• Support and troubleshoot Wi-Fi / Access Points and related network issues.
• Monitor network availability, performance, and connectivity.
• Coordinate with network/security vendors for issue resolution and infrastructure changes.

2. Desktop & End-User Support

• Provide L1/L2 support for macOS endpoints.
• Troubleshoot hardware, software, operating system, application, and connectivity issues.
• Experience supporting Apple Mac devices and Jamf is highly desirable.

3. Identity & Access Management

4. IT Operations & Service Management

5. Security & Network Security

Skills preferred:

• Strong experience in Network & IT Infrastructure Support.
• Hands-on experience with Firewalls and Access Points/Wi-Fi.
• Good understanding of network concepts such as TCP/IP, DNS, DHCP, VPN, routing, and switching.
• Strong Windows desktop support experience.
• Experience with macOS and JAMF is preferred.
• Experience with Netskope is highly preferred.
• Knowledge of DLP solutions is an added advantage.
• Experience with Microsoft Intune is an added advantage.
• Exposure to SSO/Identity & Access Management is an added advantage.