IT- Deputy /Manager

Role & responsibilities

Job Summary:

We are seeking an experienced IT Manager to Ensure the availability, security, and continuous improvement of the Information Systems within the Indian site, in alignment with Group standards, policies, and strategic objectives.

Provide reliable and efficient IT services that support business operations, industrial activities, and digital transformation initiatives.

The ideal candidate will coordinate a team of IT specialists while ensuring the business continuity without disruption

1. Infrastructure Management:

• Manage local systems and network infrastructure in alignment with Group Central IT standards.
• Ensure system and network integrity, availability, and performance.
• Implement and maintain local systems, improving infrastructure where necessary.
• Local network and Wi-Fi infrastructure.
• Servers and associated systems.
• Workstations and laptops.
• Office and industrial printers.
• Telephony systems.
• Server rooms and IT facilities.
• Backup solutions.
• Industrial and production equipment connected to the IT network.

Responsabilities :

• Maintain infrastructure availability, performance and cybersecurity.
• Identify and mitigate technical risks.
• Coordinate maintenance and upgrade activities.
• Maintain accurate infrastructure and asset inventories.

2. Cybersecurity and Compliance

• Implement and enforce Group cybersecurity policies.
• Ensure compliance with security standards and procedures.
• Coordinate vulnerability remediation activities.
• Participate in IT and cybersecurity audits.
• Follow up on security action plans.
• Support the management of cybersecurity incidents.

Objectives

• Maintain a high level of IT security compliance.
• Reduce critical vulnerabilities.
• Promote cybersecurity awareness among employees.

3. Team Leadership:

- Coordinate and lead the local IT team, setting daily priorities and annual targets.

- Oversee the activities of IT specialists and ensure consistent performance.

- Define and implement a strategic IT roadmap based on the PH Group IT strategy.

4. IT Asset Management

• Manage the lifecycle of IT equipment and assets.
• Coordinate hardware refresh and replacement programs.
• Maintain accurate asset inventories.
• Ensure software license compliance.
• Monitor IT stock levels and procurement needs.

Annual Objectives

1. Maintain IT service availability above 99%.
2. Achieve and maintain compliance with Group cybersecurity requirements.
3. Manage IT expenditures within the approved budget.
4. Meet or exceed Group user satisfaction targets.
5. Deliver assigned strategic IT projects on time and within scope.
6. Reduce incident backlog and outstanding security vulnerabilities.

5. Management Responsibilities

Depending on the local organization:

• Lead and supervise local IT staff and/or contractors.
• Define priorities and allocate resources.
• Monitor workload and service performance.
• Conduct performance reviews.
• Develop individual and team competencies.

6. Process Support & Deployment

• Manage the Help Desk ticket resolution process and ensure timely and effective responses to users.
• Provide IT expertise and support for the deployment of new business processes, systems, and digital initiatives requiring IT involvement.
• Coordinate local implementation activities for Group projects and system deployments.
• Act as the primary local point of contact for system changes, upgrades, deployments, and troubleshooting activities.
• Support business teams in identifying opportunities for process improvement through technology solutions.
• Ensure appropriate user communication, training, and change management during deployments and system changes.
• Collaborate with Group IT teams to ensure successful project execution and operational transition.

Preferred candidate profile

Competitive salary and benefits package.