IT Delivery Manager, Oracle Fusion Americas

T Delivery Manager – Oracle Fusion (Americas)

Location: Pune, India

Experience: 15–20 years

Role Overview

We are seeking a seasoned IT Delivery Manager – Oracle Fusion (Americas) to lead end-to-end delivery, stabilization, and continuous improvement of Oracle Fusion ERP solutions supporting our Americas business units. Based in India, this role will serve as a key connector across global stakeholders, driving seamless execution in a distributed, onshore/offshore delivery model.

The ideal candidate brings deep delivery expertise, strong program leadership experience, and a proven ability to manage large ($10M+), complex programs across multiple vendor teams and geographies.

Key Responsibilities

• Accountable for the IT services and investments for a business unit or business function that has regional or country-level scope
• Accountable for approximately 1% of total JCI enterprise annual IT operating cost and investment spend
  
  

Program & Delivery Leadership

• Lead end-to-end delivery of Oracle Fusion ERP programs, enhancements, and support initiatives for Americas business units
• Drive planning, execution, governance, and reporting for large-scale, multi-year transformation programs
• Ensure delivery predictability across scope, schedule, budget, and quality
  
  

Global Delivery Model Execution

• Operate and optimize a global delivery model with distributed teams across onshore (Americas) and offshore (India and other regions)
• Ensure effective coordination, communication, and handoffs across time zones
• Establish scalable delivery frameworks, governance cadence, and reporting structures
  
  

Vendor & Partner Management

• Manage multiple system integrators and vendor teams, ensuring alignment to program goals and delivery standards
• Drive vendor accountability through well-defined KPIs, SLAs, and performance reviews
• Oversee contract adherence, issue resolution, and escalation management across partners
  
  

Stakeholder Management

• Partner closely with senior business leaders in Finance, Supply Chain, and Operations across the Americas
• Act as a trusted IT advisor, aligning business priorities with technology strategy and delivery execution
• Provide proactive communication on program status, risks, dependencies, and mitigation strategies
  
  

Oracle Fusion Expertise

• Oversee implementation, rollout, and production support of Oracle Fusion modules (Finance, SCM, Procurement, etc.)
• Ensure robust solution design, integrations, and data governance practices
• Promote adoption of standard processes and minimize customizations where possible
  
  

Operations & Continuous Improvement

• Lead stabilization and ongoing support for Oracle Fusion applications post-implementation
• Define and track KPIs, SLAs, and service metrics to ensure operational excellence
• Drive continuous improvement initiatives, automation, and process optimization
  
  

Team Leadership

• Lead and mentor globally distributed teams, fostering a high-performance, collaborative culture
• Provide direction, coaching, and career development opportunities for team members
• Build strong engagement across cross-functional and cross-cultural teams
  
  

Qualifications

• 15–20 years of IT experience with significant tenure in ERP program/delivery leadership roles
• Proven experience leading Oracle Fusion ERP implementations, rollouts, and support at scale
• Strong experience managing global delivery models with onshore/offshore teams
• Demonstrated success in managing multiple vendors/system integrators in complex environments
• Strong functional understanding of Finance and/or Supply Chain domains
• Experience working with global stakeholders, particularly in the Americas region
• Solid program management expertise across Agile, Waterfall, or hybrid delivery models
• Exceptional leadership, communication, and stakeholder engagement skills
  
  

Why Join Us

• Lead mission-critical ERP initiatives with global business impact
• High visibility role with senior leadership across regions
• Opportunity to shape and optimize global delivery models
• Collaborative and high-performing global team environment
  
  

Johnson Controls is an Equal Opportunity Employer.

We do not discriminate on the basis of any legally protected category.

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.