It Customer Service Representative

Role & responsibilities

1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users system issues until resolved by adhering to the SLA.

Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Good analytical skill.

Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.

Shift Timings :24/7
WFO

Preferred candidate profile