IT Cum Admin Manager

Role & responsibilities

IT Infrastructure & Support

• Manage and maintain the company's IT infrastructure, including desktops, laptops, servers, printers, network equipment, and other IT assets.
• Configure, monitor, and troubleshoot LAN/WAN, Wi-Fi, switches, routers, firewalls, VPNs, and other network infrastructure.
• Manage Microsoft 365, email systems, user accounts, access controls, and IT applications.
• Provide technical support to employees and resolve hardware, software, network, and system-related issues.
• Maintain IT asset inventory, software licenses, warranties, and AMC records.
• Coordinate with external IT vendors and service providers for installation, maintenance, and troubleshooting.
• Ensure regular data backup, system updates, antivirus protection, and disaster-recovery procedures.
• Implement and monitor IT security policies, access controls, endpoint security, and cybersecurity measures.
• Maintain IT documentation, SOPs, network diagrams, licenses, and technical records.
• Support the implementation and upgrade of IT systems as per business requirements.

Administration

• Manage day-to-day office administration and ensure smooth functioning of office facilities.
• Coordinate with vendors for housekeeping, security, maintenance, office equipment, utilities, and other facility-related services.
• Manage procurement of office supplies, IT equipment, stationery, and other administrative requirements.
• Maintain vendor relationships, contracts, AMC agreements, and service records.
• Monitor office infrastructure, maintenance, repairs, and facility requirements.
• Coordinate with building management, service providers, and other external agencies.
• Ensure compliance with company administrative policies and procedures.
• Assist management with office expansion, relocation, infrastructure setup, and other administrative projects.
• Maintain records related to office assets, contracts, insurance, licenses, and other administrative documentation.

Team & Vendor Management

• Supervise IT/admin support staff and allocate responsibilities effectively.
• Evaluate vendor performance, negotiate service terms, and ensure timely delivery of services.
• Manage IT and administrative budgets and monitor expenses.
• Identify opportunities for cost optimization without compromising service quality.

Required Skills & Qualifications

• 58 years of relevant experience in IT infrastructure and administration, preferably with experience in a managerial/supervisory role.
• Strong knowledge of networking, Windows systems, Microsoft 365, hardware, software, cybersecurity, and IT troubleshooting.
• Experience in IT asset management, vendor management, procurement, and office administration.
• Good understanding of data backup, cybersecurity practices, access management, and IT policies.
• Strong communication, coordination, problem-solving, and organizational skills.
• Ability to independently manage multiple IT and administrative activities.

Preferred Experience

• Experience in shipping, maritime, ship management, logistics, manufacturing, or other operational environments will be an advantage.
• Experience managing IT infrastructure across multiple offices/sites is preferred.