IT Coordinator – Student Help Desk

Job Location: Noida, Sector 125

Qualification: BBA / MBA

Experience: Freshers may also apply

Role Overview

We are looking for an IT Coordinator – Student Help Desk to serve as the first point of contact for students seeking assistance with IT-related services. The role requires strong communication and interpersonal skills, with a focus on providing a smooth and positive support experience to students.

Key Responsibilities

• Attend to students visiting the IT Help Desk and understand their IT-related queries and requirements.
• Provide appropriate guidance regarding available IT services, facilities and support channels.
• Create awareness among students about IT facilities and services available on campus.
• Coordinate with the concerned IT teams for timely resolution of student queries and issues.
• Maintain effective communication with students and provide regular updates on their requests.
• Gather student feedback and identify areas for improving the overall IT support experience.
• Maintain basic records of student queries, requests and resolutions.
• Support initiatives aimed at enhancing student satisfaction and the quality of IT Help Desk services.

Candidate Profile

• BBA / MBA with good communication and interpersonal skills.
• Strong student/customer-service orientation.
• Ability to coordinate effectively with students and internal teams.
• Presentable, approachable and comfortable handling student interactions.
• Freshers with strong communication skills are encouraged to apply.