IT continuity Analyst

Job Title: IT Continuity Analyst

Department: ITG CDF – Cybersecurity & Digital Fraud (India)

Business Line / Function: Informatics Directorate, IT Group, BNP Paribas

Position Overview

The IT Continuity Analyst supports IT Continuity & Resilience Officers (ICROs) in implementing, monitoring, and continuously improving BNP Paribas IT Continuity and Cyber‑Resilience framework across all Group entities. The role is pivotal for the development of the India platform and ensures that core continuity activities comply with the Group's IT Continuity, Cyber‑Security, and IT‑Risk standards.

Job Responsibilities

1. IT Continuity Plan Management

• Coordinate creation, maintenance, and periodic review of IT Continuity (IC) Plans.
• Assist IT Asset Managers and technical owners in defining recovery strategies for Disaster‑Recovery (DR) scenarios.
• Validate IC Plans for completeness, consistency, and alignment with Group requirements; conduct Quality‑Assurance reviews.
• Record and maintain plans in ServiceNow; flag data‑quality issues and drive remediation.

2. Disaster Recovery Exercise Management

• Schedule and oversee IT Continuity exercises, ensuring alignment with Change Management and Group mandates.
• Collect, review, and control exercise evidence; evaluate success criteria and track remediation actions.
• Log exercise outcomes and supporting evidence in ServiceNow.

3. Controls & Compliance Management

• Execute IT Continuity control campaigns; review and challenge evidence from Asset Managers, Application Owners, and technical teams.
• Identify control deficiencies, compliance gaps, and remediation opportunities.
• Contribute to audit, regulatory, and internal assessment preparation; guide entities on control expectations and evidence requirements.
• Document controls and evidence in ServiceNow and other Group tools.

4. Risk Analysis & Operational Resilience Support

• Analyze continuity risks tied to critical services and assets.
• Assess impact of data‑quality issues, missing IC Plans, delayed exercises, or insufficient evidence.
• Provide risk‑based analysis, action plans, and escalation material to ICROs.
• Enhance risk‑identification, tracking, and remediation processes.

5. Reporting & Performance Monitoring

• Define and maintain KPIs and dashboards covering IC‑Plan coverage, exercise planning/completion, exercise results, controls/evidence status, and overall compliance.
• Analyze trends, highlight action items, and prepare reports/presentations for ICROs, governance committees, and senior management.
• Support preparation of IT Continuity panorama and maturity assessments.

6. Continuous Improvement & Service Excellence

• Gather feedback from ICROs and propose BAU process enhancements.
• Identify opportunities for simplification, standardization, and automation (incl. ServiceNow data‑quality initiatives).
• Participate in key projects and strategic initiatives of the IT Continuity & Resilience team.
• Help establish the India Platform as a Centre of excellence for continuity activities.

7. Central ICRO Support & Quarterly Governance Closures

• Assist Paris‑based ICROs in quarterly governance closures: data consolidation, quality checks, and follow‑up.
• Produce entity‑specific slides, dashboards, and maturity review materials.
• Track and monitor controls, gaps, recommendations, and overdue actions; ensure traceability of quarterly activities.
• Continuously improve reporting packages, follow‑up methodology, and governance routines.

Contributing Responsibilities

• Governance: Maintain a knowledge base, automate repetitive tasks, and ensure services comply with Group standards.
• Documentation & Workflow: Produce quality‑controlled reports, workshop decks, and monthly presentations; monitor deadlines and manage outstanding requests.
• Communication: Draft and distribute entity communications, surveys, and meeting minutes; manage Panorama updates.
• Data & Reporting: Format data for Power BI, create KPI dashboards, and ensure online visibility of reports.

Required Education, Skills & Experience

Category Requirements

Education

Bachelor's degree (or equivalent) in Computer Science, Mathematics, Business, Finance or related field.

Experience

Minimum 10 years total professional experience, with at least 5 years dedicated to IT Continuity.

Technical Competencies

• Good knowledge of SDLC, project management and IT architecture.

• Understanding of data, IT systems, and cyber‑security risks; ability to apply security and data‑management concepts to regulatory requirements.

• Proficiency with ServiceNow (GRC, CMDB, asset‑management) is a plus.

Behavioral Competencies

• Strong analytical and problem‑solving abilities.

• Excellent interpersonal and communication skills (English – verbal & written).

• Ability to work autonomously, drive results, and synthesize complex information.

Preferred Education, Skills & Experience

Category Preferred Attributes

Business Intelligence

Experience with Power BI for dashboard creation, KPI monitoring, data analysis, and management reporting.

Regulatory Knowledge

Familiarity with financial‑sector regulations and operational‑resilience frameworks (e.g., DORA, ECB expectations, Cyber‑Resilience requirements).

Additional Technical Skills

Experience with ServiceNow GRC, IT asset‑management, CMDB, or other governance tools.

Training

Prior internal BNP Paribas IT Continuity training or equivalent certifications.

Core Competencies & Behaviours

• Transversal Skills: Process development, analytical thinking, teamwork, collaboration.
• Behavioral Skills: Ability to synthesize/simplify complex topics, results‑driven mindset, strong oral & written communication, commitment to Diversity & Inclusion.