IT Change Manager | Client: Tcs | Remote Opportunity

Dear Candidate,

We are hiring for MNC client for Remote opportunity, PAN India.

Job Role: IT Change Manager

Experience: 10+ Years

Work Mode: Remote

Position Summary

The IT Change Manager is responsible for governing and managing the end-to-end Change Management process to ensure IT changes are assessed, approved, implemented, and reviewed with minimal risk and business disruption.

Key Responsibilities

• Own and govern the Change Management process in line with ITIL and organizational policies.
• Review change requests for completeness, risk, impact, implementation, testing, rollback, and communication plans.
• Manage Standard, Normal, and Emergency changes.
• Plan and facilitate CAB, Pre-CAB, and ECAB meetings.
• Manage the Forward Schedule of Change (FSC), change calendar, maintenance windows, and change conflicts.
• Coordinate with technical teams, business stakeholders, and suppliers for successful change implementation.
• Monitor high-risk and business-critical changes and manage escalations.
• Conduct and govern Post-Implementation Reviews (PIRs) for failed and major changes.
• Track change-related incidents, failures, process deviations, and corrective actions.
• Monitor and report Change Management KPIs and trends.
• Drive process improvements, audit compliance, and process maturity

Required Skills & Experience

• 10+ years of overall ITSM/IT Operations experience.
• 7+ years of hands-on Change Management experience.
• ITIL 4 Foundation certification preferred.
• ServiceNow Change Management experience preferred.
• Experience in large enterprise or managed services environments is desirable
• Experience working with global teams, customers, suppliers, and multiple technology towers is preferred.
• Capable of planning Changes tagged to App release
• Experience with CAB/ECAB governance and change risk assessment.

Interested candidates can share profile on [email removed]