IT Business Partner

Division

Department

Sub Department 1

Job Purpose

Identify, deliver and support technology solutions to implement IT strategy and resolve business issues for respective functions to facilitate smooth and efficient business operations

Key Accountabilities (1/6)

Identify, recommend the right technology solution by evaluation of requirements in line with IT road map to meet business requirements

• Conduct requirement gathering session, by having discussions with business/ business process expert
• Provide proactive data insights to business to make them aware of risks and impact pertaining to the requirements functions to ensure feasible solution is arrived at
• Document the proposed solution on requirements to provide clarity on approach, assumptions taken to arrive at a particular solution for future reference
• Collaborate with architecture and operations teams to ensure solution compatibility with company standards
  
  

Key Accountabilities (2/6)

Design, recommend and monitor implementation of specific projects like improving forecast for the business within timelines and budget

• Perform regular technical/ business issue resolutions from vendor or business side for smooth implementation during deployment phase
• Document the implementation solution and issue logs to capture detailed functional specifications
• Conduct user acceptance tests to ensure every business expectations related to the use of the solution is met by the user
• Oversee launch of new projects starting from requirement gathering to go live and ensure smooth and positive transition of the solution back to the business function
  
  

Key Accountabilities (3/6)

Provide business as usual support by debottlenecking issues related to business applications as per SLA & budget to enhance user experience

• Act as a single point of contact for all technology related issues for business applications for a particular function by communicating expected time of resolution
• Resolve transactional issues and iterations raised by business users and identify business/ technology solutions for fixing them
  
  

Key Accountabilities (4/6)

Liaise with all in internal stakeholders like functions, including business units, information technology department, and external vendors to ensure right solutions are implemented in Cipla

• Communicate and align business units, internal IT team and vendors on opportunities and risks
• Initiate periodic reviews with business representatives on prioritising the projects
  
  

Key Accountabilities (5/6)

Manage vendors by day to day interactions and providing necessary support from Cipla's side for timely completion of projects and solutions

• Conduct regularly performance reviews with the vendor to prioritize the project pipeline
• Provide inputs to the business partner lead on vendor performance to optimize cost and project timelines
  
  

Key Accountabilities (6/6)

Major Challenges

Key Interactions (1/2)

Key Interactions (2/2)

Dimensions (1/2)

Dimensions (2/2)

Key Decisions (1/2)

Key Decisions (2/2)

Education Qualification

Graduate in IT / Computer Science stream OR Graduate in any field, with additional course / PG done in IT / Computer Science stream

Relevant Work Experience

4-6 years of technology/business function experience

Should have managed at least 1 end to end IT solution implementation project