IT Business Partner (Business Analyst)

Position – IT Business Partner

Location – Mumbai

About the Role: Step into a pivotal role at NES Fircroft as an IT Business Partner, where you'll act as the bridge between business functions and IT. You'll drive engagement, represent IT at the regional level, and ensure technology solutions align seamlessly with business needs. If you're passionate about collaboration, thrive in dynamic environments, and enjoy shaping processes with a customer-first mindset — this is the role for you!

What You'll Be Doing

Business Engagement & Representation:

• Act as an ambassador for IT, championing global standard applications, services, and solutions.
• Provide IT representation and oversight across the region, aligned with the regional Management Team.
• Capture region-specific IT requirements and provide input on prioritization.
• Serve as a point of escalation for IT-related matters.

Technology Deployment & Support:

• Support and accelerate regional implementation of global IT applications and services.
• Manage local application matters, including regional and country-specific solutions.
• Liaise closely with the regional infrastructure team to resolve issues and service requests.

Process Improvement & Recruitment Focus:

• Drive process improvement initiatives, with a strong focus on recruitment operations automation.
• Leverage global technology solutions wherever possible to meet regional needs.
• Provide consultancy on business and client solutions with strong collaboration skills.

Documentation & Analysis:

• Define and document business and functional requirements.
• Conduct workflow analysis and document business processes.
• Act as the interface between business functions and IT technical resources.
• Develop knowledge of production systems and business processes.

Training & Adoption:

• Identify knowledge gaps and coordinate user training.
• Promote adoption of global IT applications and processes.
• Create and maintain training materials, guidance notes, and process documentation.
• Deliver training sessions, workshops, and follow-up support with regional stakeholders.

What We're Looking For

• Energetic, passionate, and driven with a can-do attitude.
• Strong problem-solving and decision-making ability.
• Delivery-focused, with proven ability to work independently to tight deadlines.
• Excellent interpersonal, communication, and negotiation skills.
• High-level creativity, adaptability, and persistence in finding solutions.
• Strong organizational skills to plan, schedule, and coordinate multiple tasks.
• Good influencing skills to drive collaboration and adoption.
• Prior experience in recruitment and knowledge of Bullhorn is advantageous.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience in regional IT management or business partnering roles.
• Exposure to enterprise-level IT environments.

Why NES

• Competitive Salary & Benefits – Including medical insurance and wellness perks.
• Work-Life Balance – Collaborative and supportive environment.
• Career Growth – Opportunities to grow within a global organization.
• Innovative Culture – Work with modern tools and technologies.
• Fun & Inclusive Workplace – Team events, celebrations, and recognition programs.
• Leave Policy – Generous leave including birthday leave and public holidays.
• Dynamic Work Environment – Be part of a fast-paced and engaging team.

WHO ARE WE: NES is a global leader in workforce solutions, connecting top talent with industry-leading companies. We believe in innovation, growth, and making work enjoyable along the way!