IT Associate Director - Full Time
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed8–10 yrsfulltimeSourced from
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About this role
Job Summary
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT Associate Director - Full Time to join our team in Noida, Uttar Pradesh, India.
Responsibilities - Responsible for SLAs KPIs
- Responsible for customer/stakeholder relationship management.
- Analyze the problem with the team and counterparts and suggest a solution
- Responsible for Service Improvement plans and Continuous improvement plans.
- Responsible for Cost Savings and Productivity Improvement initiatives
- Participate in business/people related projects
- Demonstrates exceptional organizational skills.
- Demonstrates ability and success working in a team environment.
- Exhibits passion and alignment with our vision, values operating principles.
- Provide cross functional support
- Managing 24x7 Operations
- Responsible for the performance of the teams, team leads
- Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
- Responsible for upskilling / cross skilling team members
- People attrition management.
- First-level leader of non-exempt, exempt and first- level Supervisors.
- Provides guidance and recommendations that drive results to improve business processes and client service delivery.
- Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
- May lead cross functional projects or processes.
- Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
- Sound Industry Domain Knowledge
- Strong Communication Presentation skills
- People Management skills
- Stakeholder management.
- Budget / Cost pyramid management
- Transition management
- Project management
- Exceptional listening abilities and detail oriented
- Demonstrates the ability to multi-task.
- Ability to work in heterogeneous environment
- Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc.
- Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
- Typically requires 8-10 years relevant experience. Includes 1-3 years managerial/ leadership experience.
- Graduate degree preferred.
- Experienced leadership and team building skills.
- Experienced project management skills.
- Moderate knowledge of product lines, technical knowledge.
- Strong client service skills.
- Experienced in developing and leading a team to deliver key business results.
- ITIL foundation certified - 6 sigma certifications Project Management certified - Client management skills
Sourced from naukri
Skills
People managementAttrition ManagementVisiofunctional supportClient SuccessProductivity ImprovementBankingPyramid FrameworkcloudProject ManagementMicrosoft ApplicationsoperationsSalesexcelArtificial IntelligenceRelationship Management
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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