IT Assistant

IT Assistant

SYSTRA India, a leading global engineering and consulting group specializing in public transport infrastructure, is looking for a proactive IT Assistant to join their team. With over 60 years of expertise in Mass Rapid Transit Systems, SYSTRA India is committed to improving transportation and urban infrastructure efficiency. This role is crucial for ensuring the smooth operation of IT services and providing excellent end-user support across the company's various locations.

Key Responsibilities

As an Engineer IT End User Services, you'll be responsible for:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Taking ownership of issues by carrying out problem analysis to implement permanent fixes, aiming to restore service as quickly as possible. You'll escalate incidents to other support teams when necessary.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company, which may involve in-person or phone assistance.
• Setting up accounts for new users.

Required Skills and Experience

• Job Experience: 3 to 4 years of relevant experience in IT support.
• Education: Bachelor's degree in Computer Science or a related field.
• Operating Systems: Hands-on experience with different client operating systems like Microsoft Windows 10, 11, and Linux.
• Microsoft Office/O365: Must be fluent in Outlook, Excel, Word, PowerPoint, and Project. Visio skills are also preferred.
• Workstation Setup: Working experience to install, configure, and set up workstations, servers, printers, and equipment for various locations, management meetings, projects, and reviews.
• Networking Concepts: Good understanding of networking concepts like LAN and WAN.
• Communication Skills: Good communication skills, both verbal and written.
• Key Qualities: Quick learner and self-motivated, with a technical, logical thought process and strong problem-solving skills. You should also have an ability to stick to strict deadlines, a keen eye for detail, and strong interpersonal skills.

Good to Have

• MSCE Certification
• ITIL Certification

Key Metrics (KPIs) for Success

Your performance will be measured by:

• Time to Own
• Time to Resolve
• User Experience Score & Customer Survey Score
• First Time Right
• Site availability, capacity, performance
• Asset health (asset/CMDB accuracy)
• Compliance to IT Management processes & procedures

SYSTRA India is growing rapidly, offering a challenging yet rewarding career path where you can be at the heart of improving transportation and urban infrastructure efficiency.