IT Assistant, India

Job Summary

IT Assistant, India

The IT Assistant, in close coordination with the Senior IT Manager, provides technical support to ensure the smooth operation of computer systems, hardware, and software within the organization. This role involves troubleshooting issues, assisting with the installation and configuration of technology, and ensuring the efficient operation of IT resources.

Responsibilities

• Provide first-tier technical support during standard business hours (9:00 AM 6:00 PM IST) to the Vital Strategies India office, offering timely, courteous service to colleagues.
• Troubleshoot both in-person and remotely laptops, printers, mobile devices, video conferencing equipment and their associated software, accounts, and peripherals, escalating as necessary.
• Document common technical support issues with resolution, proactively identifying recurring issue areas.
• Maintain accurate records of IT assets, including inventory and licensing.
• Support supervisor with issuing and reclaiming hardware to/from employees as personnel join or leave the organization.
• Support supervisor on the onboarding and separation processes from an IT perspective (e.g., ensuring new hires have the necessary equipment, accounts, and system access ready on day one, and promptly retrieving equipment and deactivating access for departing staff), to provide smooth, timely transitions for staff.
• Manage and administer user accounts (e.g., creating, modifying, resetting, and disabling accounts in Active Directory, Microsoft 365/email, and other business applications).
• Support workshop and meeting audio-video technology.
• Assist fellow IT colleagues with various projects

Qualifications and Experience

• 1-2 years of experience providing technical support to a multi-cultural team within a global organization.
• Experience supporting Microsoft operating systems and applications: Windows 10/11; Office 2013, 2016, 2019, 2021, Microsoft 365.
• Experience supporting Mac OS 10.11+ and troubleshooting mobile devices: Android, iPhone.
• Experience in configuring and supporting peripherals: docking stations, monitors, printers, etc.
• Experience configuring and supporting enterprise software: antivirus, productivity, communications, etc.
• Understanding of TCP/IP and general networking
• Experience supporting audio-video equipment
• Familiarity with scripting (VBScript, PowerShell), Box, Zoom, Monday, Slack, mobile device management (Microsoft Intune, Jamf), Lenovo products, networking configuration and protocols, Meraki software, Adobe suite.
• Microsoft and other technical certifications a plus
• Associates degree or further education in a technical field desired

Skills and Abilities

• Strong equipment and software troubleshooting abilities.
• Ability to work independently and with a team in-person and remotely.
• Ability to identify competing priorities and deadlines, and seek assistance or clarification from a supervisor as needed.
• Strong customer service orientation with a commitment to providing a positive user experience.
• Ability to quickly learn and adapt to new technologies and systems.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to users with varying levels of technical proficiency.
• Ability to work and thrive in a multi-cultural environment.
• Ability to build solid, positive working relationships.

General requirements and conditions

• Ability to work flexibly with colleagues across time zones whenever needed.

Additional Information

We take pride in fostering a professional work environment where every individual is treated with respect and dignity. Vital Strategies India maintains a strict zero-tolerance policy against sexual harassment, sexual exploitation, or sexual abuse. We conduct thorough vetting processes for all final candidates to ensure a safe and respectful workplace.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.