IT Applications IV - Offshore

Key asks for the role:

• We are looking for an Individual Contributor (IC) for an Application Support role involving 16/7 production support. The candidate will be responsible for incident management, troubleshooting application issues, monitoring systems, and ensuring seamless support for business-critical applications.
• Key Responsibilities
• Provide 16/7 application support for production environments.
• Monitor applications and proactively identify issues.
• Analyze incoming tickets, determine the nature and severity of incidents, and resolve issues within defined SLAs.
• Update incident/service tickets with troubleshooting details and resolution status.
• Communicate effectively with end users and stakeholders regarding issue status and resolution.
• Perform activities such as email notifications, service restarts, and process validations as part of support responsibilities.
• Support application migration/transition activities, including planned transfers to other applications.
• Coordinate with development and infrastructure teams for issue resolution and permanent fixes.
• Participate in incident reviews and continuous improvement initiatives.